Network Support Engineer

RFP (Request for Proposal) – ThyssenKrupp Elevator

Number of Technicians required: 1 X

Estimated Start: Mon, 14 Apr, 2025

Estimated Duration: Medium-term, 6 Months

Support Model: FTE

Service level: L2

Site list / Location: Greenfield technology park, Oberesslingen, Zeppelin Strasse 100, 73730 Esslingen am Neckar

Service Window: MO-FR 08:30 – 17:00 (8 hour shifts / 8,5 incl. break)

Contract term: Mon, 14 Apr, 2025 – Fri, 17 Oct, 2025

Scope of Work: We need a local onsite Standard level 2 engineer to assist Infosys and

ThyssenKrupp Elevator with all Network setup things for 6 months in the

Initial stage.

Install:

• Installation of OS (or) Applications on client devices.

• Installation /configuration of additional requested HW components, periphery and software.

Move:

• Removal of device and accessories at workplace.

• Packaging of device and accessories.

• Moving and / or taking equipment to target location (including telephones).

• Handover of End user Devices to users as a part of Incident or Service Request.

Add/Change:

• Execution of necessary de- or installation and configuration-steps.

• Execution of initial operation and short functional test (for hardware).

• Execution of software package allocation after order intake.

• Labelling the Barcodes on the newly Installed Devices.

• Regular Maintenance of Back up Tape Library. Changing the tapes etc.

• New Device Installations – Rack & Stacking including, but not limited to access points.

Remove:

• Acceptance of order and confirmation sent out to customer

• Meeting coordination with end user or IT responsible

• Removal of old device and the dedicated periphery at workplace

• Provision to dispose of hardware on-site and periphery according to customer

guidelines. The disposal itself will be supplied by Customer

• Update of asset data

Repair

• Collection of damaged device and accessories at workplace

•Ticket creation towards 3rd-party

• Dispatch of damaged device and accessories to 3rd party for repairing

• Allocation of on pool device to user

Incidents & SLA

• Assist operations support Team in Major Incident management if any Remote Hands & feet Support required.

• With an advisory of Remote L2 & L3 Teams, Providing Console Access & reboot of to the devices and any other activities requiring H&F Support in the Data Center (or) Server room.

• SLA to be followed for the VIP Incidents and for any P1 & P2 Incidents.

Skill-set required: Level 2

Additional skills: Printer support, patching, etc.

Language(s): Native local language, Good English language skills (spoken, as well as in reading, and writing).

Background Checks: All resources assigned to the project must complete a background check.

Reporting: Reporting should be conducted via customer ticketing system in English.

Currency: Euro (EUR) (€)