Technology Operations Manager

✅Technology Operations Manager – Dublin (Office-based, Full-Time)

Join a dynamic IT team as the primary day-to-day technical contact for onsite users in Dublin, while also supporting colleagues across the UK, Europe, and the US. This role is ideal for a hands-on, solutions-focused professional who enjoys combining IT support with systems administration and process automation.

Main Responsibilities:

• Deliver high-quality 1st and 2nd level support (desk-side and remote), including white-glove support for VIPs.
• Maintain and administer Microsoft 365 suite (Entra, Intune, Exchange, Teams, OneDrive, SharePoint).
• Automate key support tasks through scripting (e.g., PowerShell) and use of APIs.
• Manage local infrastructure, hardware, software, AV systems, and mobile devices.
• Partner with global teams on IT initiatives and report on local incidents or changes.
• Maintain systems security, patching, and ensure compliance with IT standards.
• Create user documentation to improve self-service and internal knowledge sharing.

Key Skills & Experience:

• 5+ years' experience in IT support and system administration.
• Strong knowledge of Microsoft 365 environment and ITSM platforms (preferably ServiceNow).
• Experience with video conferencing (Zoom/Teams) and AV setup.
• Familiarity with scripting (PowerShell), mobile device support (iOS), and basic networking.
• Excellent communication skills and ability to work independently in a fast-paced environment.
• Understanding of VIP “white glove” service requirements.

Desirable:

• ITIL certification or experience.
• Experience with Microsoft Endpoint Manager, Cisco devices, or Fortinet firewalls.
• Exposure to HPE SimpliVity systems and application packaging.

This is a hands-on, office-based role requiring occasional flexibility in hours and occasional travel.