Manager, Airport Services - Switzerland ZRH

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position is to support Zurich station. It is responsible for directing and coordinating airport functions and overseeing daily operations at Zurich airport. You will support and develop a team in delivering a safe and first class airport experience to the airlines customers. You will also be responsible for managing operational performance and making tactical and operational decisions.

What You'll Do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Maintain and promote a positive Health and Safety culture in the workplace and in accordance with Company H&S policies and procedures
• Handle direct contractors, insourced staff and the day to day running of operation
• Be responsible for overall airport performance and work directly with Regional Management to optimize operation
• Champion excellent customer service
• Ensure all staff and contractors are correctly trained and updated in accordance with procedures
• Conduct contractor briefings for all important operational and procedural updates
• Coordinate all station audits
• Represent American Airlines with authorities and contractors on a day to day operational basis
• Be responsible for stopping any dangerous practices or behaviors and documentation of any corrective actions needed
• Resolve any queries from the team
• Conduct risk assessments as and when required along with safe systems of work
• Attend various management / regional meetings when required
• Manage the Emergency Procedures Drill exercise quarterly.
  
  

Leading And Managing Others

• Be responsible for managing the airport functions, inclusive of overseeing the local contractor within work area, job performance and operational issues
• Be directly responsible for ensuring safety compliance and be expected to develop and support initiatives to drive improved safety performance within the department
• Ensure compliance of corporate standards and audits relating to your functional area
• Follow up on customer related issues
• Propose suggestions to improve the operation
• Facilitate ad-hoc projects as and when required including customer airlines
• Represent the department at internal and external meetings
  
  

Training And Development

• Monitor the training compliance of team members and contractors
• Work with the team and contractors to identify the future training needs for the station
• Ensure 100% compliance with required lessons is achieved across the station
  
  

Technical

• Provide support to the team to ensure efficiency of the daily operation
• Resolve service and operational issues escalated by the team
• Follow up on any American Airlines service failures towards our contract airline customers
• Collaborate with other departments and stations to achieve efficiency
• Compile report on any operational irregularities and present this with suggestions for corrective action to senior management
• Undertake project work as and when required
  
  

Other

• Attend meetings at the appropriate level and to represent the department on all relevant conference calls
• Provide input into the business plan
• Stand-in for Area General Manager from time to time if applicable
• Monitor and analyze costs and prepare the annual station budget
• Responsible for auditing and validating the station operating invoices
• Undertake any other duties which are consistent with the position
  
  

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Strong interpersonal skills
• Strong leadership and people management skills or potential to develop
• Experience of working in an airport environment
• Ability to prioritize a demanding workload amongst competing demands
• Excellent time management skills and the ability to multi-task effectively
• Ability to use own initiative and work independently
• Excellent written, verbal and listening communication skills
• Ability to work both as part of a small team and as an individual contributor
• Good project management skills
• Ability to motivate and lead the team and contractors
• Ability to effectively manage and resolve workplace conflict
• Confident, assertive and self-motivated
• Ability to maintain confidentiality and be respectful of opposing views and opinions
• Excellent IT skills in all areas of Customer Service
• Excellent knowledge (written and oral) of English
• Good PC skills including Microsoft Word, Excel and PowerPoint
• A good breadth of airline knowledge
• Driving license
  
  

Preferred Qualifications- Education & Prior Job Experience

• Computer knowledge including Microsoft Word, Excel and email
  
  

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.