IT Support Specialist – macOS & iOS Devices

Role: IT Support Specialist – macOS & iOS Devices

Location: Cork, Ireland

Project Site: Onsite

Project Duration: 6 months

Note:

Candidate can apply who have minimum 3 years of experience in IT support!

Candidate can apply who have strong experience in macOS & iOS Devices!

Responsibilities:

• Provide technical support to client employees and contractors in person

• Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations

• Diagnose and troubleshoot technical issues according to client expectations

• Document issues, troubleshooting steps, and resolutions in ticketing system

• Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution

• Escalate unresolved complex issues to appropriate support teams

Required:

• Excellent customer service skills

• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation

• Excellent English-language oral and written communication skills

• Excellent time management and multi-tasking skills

• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment

• Ability to maintain composure and customer-service focus in stressful situations

• Motivation and ability to work as part of a distributed team

• Conceptual understanding of IP networking and basic network troubleshooting skills

• Conceptual understanding of multi-tiered and web-based information systems architecture

• Experience providing hardware and software technical support for Macs, iOS devices, Client Watch, and Client TV

• Experience troubleshooting macOS and iOS operating systems

• Experience using an IT service management or CRM system for tracking technical support cases

• Experience using a knowledge base system