Senior Program Manager, Artifact Lifecycle, Trustworthy Shopping Experience

Description

The team is growing fast and we're looking for a Sr. Program Manager to join our team.

At Amazon, we are working to be the most customer-centric company on earth, which encourages growth in a safe environment for both our associates and our customers. We are committed to delivering a trustworthy shopping experience for our customers by ensuring product safety, compliance, authenticity, and quality. We do this by collecting high quality product data from internal and external sources, implementing innovative solutions to automate the management of artifact processing, allowing us to reduce cost and scale our impact.

In this role, you will be responsible for coordinating and building out requirements for tech functionalities to improve our ability to validate authenticity of product artifacts used to make decisions on product safety, compliance and authenticity.

Key job responsibilities

• Defining strategies and owning the delivery of multiple projects, taking ownership to monitor their progress against key milestones
• Leveraging a combination of data analysis skills, critical thinking and collaboration to clarify highly ambiguous problems and present tangible solution in an easy to understand format for leadership teams
• Partnering closely with various Tech, Applied Science, Product teams, to define and lead the integration of novel tech and science solutions within the program
• Develop scalable mechanisms to report regular updates on projects within your ownership to key stakeholders, to ensure alignment is maintained across various worldwide teams
• Clear, precise, and regular communication with key stakeholders, including leadership, on ongoing project/program updates
• Create and monitor business metrics reporting to track compliance and process effectiveness
  
  

A day in the life

• Plan and prioritize tasks to advance ongoing projects
• Reach out to compliance and legal teams to understand regulatory requirements and translate them into business requirements
• Work closely with policy, product, and tech teams to implement necessary changes
• Contribute to a positive team atmosphere through open communication and support
  
  

Basic Qualifications

• Knowledge of Microsoft Office products and applications at an advanced level
• Experience in compliance, audit or risk management
• Bachelor's degree or equivalent
• 6+ years of experience managing medium to high complexity cross-functional programs, including multiple groups of stakeholders and in an international environment.
• Experience working with Product teams to implement scalable technical solutions.
• Excellent communication skills (both oral and written), ability to simplify complex topics for broad audiences.
• Extremely comfortable with ambiguity and comfortable on taking the lead to problem solve
• Ability to design processes that start with the customer and work backward.
• Experience with root cause analysis and process design.
• Strong delivery record.
  
  

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
• Master's degree or equivalent
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon EU Sarl

Job ID: A2966256