Site Reliability Engineer

Greetings

We are Hiring Business Operations Site Reliability Engineer (SRE) in Dublin, Ireland

Experience – 7 to 10 years

Salary range – 85000 EUR / Annum all inclusive

Work mode – 3 days WFO

Location – Dublin, Ireland

Hire type – Permanent/Fixed term employment

Below is the JD:

The Cyber Security Services BizOps (Business Operations) team is seeking a Business Operations Site Reliability Engineer (SRE) in which 80% will be support [React/Protect], 10% will be in Dev Ops[Enable] space.

- Key Skills : Unix/Linux, SQL, Java, PCF Cloud, splunk and other monitoring, ITIL/ITSM Process (Good to have-Dynatrace, nifi, habitat, Jenkins)

- L2-L3 Production Support, Debugging skills, problem solving

- Are you a born problem solver who loves to figure out how something works?

- Are you a CI/CD geek who loves all things automation?

- Do you have a low tolerance for manual work and look to automate everything you can?

Role:

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every Biz Ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Biz Ops focus is also on streamlining and standardizing traditional application specific support activities, centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of Biz Ops is to align and Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

For all team members:

• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.

• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.

• Practice sustainable incident response and blameless postmortems.

• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

• Work with a global team spread across tech hubs in multiple geographies and time zones

• Share knowledge and mentor junior resources