Customer Project Manager (AU)

Job Description

As a Customer Project Manager at Nokia, you will be at the forefront of delivering cutting-edge technology solutions by leading cross-functional projects that drive innovation and connectivity. You will collaborate with sales, engineering, and operations teams, creating a dynamic workflow that spans from pre-sales to project execution and ongoing support. In this fast-paced and agile work environment, you'll tackle complex challenges and engage with diverse stakeholders while ensuring projects are delivered on time, within budget, and meeting quality standards. Your contributions will directly impact customer satisfaction and business growth, positioning you as a key player in a high-performing team dedicated to advancing communication technologies. Join us to make a tangible difference in the way people and industries connect globally!

How You Will Contribute And What You Will Learn

• Lead cross-functional customer projects from initiation to completion, ensuring delivery within agreed scope, budget, schedule, and quality.
• Manages project throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
• Makes and maintains end-to-end project communication, planning, risk, change and opportunity management.
• Manage stakeholder relationships, addressing customer needs and expectations throughout the project lifecycle.
• Coordinate project planning and change management, proactively updating plans to reflect changes in cost, scope, schedule, and quality.
• Conduct thorough risk management, identifying and mitigating project risks while seeking opportunities for upselling and cross-selling.
• Ensure alignment with Nokia Mode of Operation (MoO) and adherence to PM@Nokia methodology across all project activities.
• Monitor project financials and KPIs, maintaining accurate forecasts and driving industry best practices for continuous improvement.
• Lead and inspire project teams, fostering collaboration and accountability among team members.
• Oversee the successful closure and handover of projects, documenting lessons learned and ensuring contractual obligations are met.
  
  

Key Skills And Experience

You have:

• Relevant experience (4-6 years) with a proven record of accomplishment, including managing project / programs for mobile telecommunication in the domain of core network, business applications, charging, and Cloud as a Service (CaaS) model.
• Proven experience managing complex cross-functional projects and programs
• Strong understanding of project management methodologies, including PM@Nokia
• Excellent communication and stakeholder management skills
• Bachelor’s degree in Engineering, Business Administration, or a related field.
• Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities. Create and maintain response / mitigation plans which generate desired impact.
• AU work rights/ resident/ citizen.
  
  

It would be nice if you also had:

• Experience in delivering projects in a cloud environment
• Industry-level project management certification (PMP, Agile, SaFE)
• A willingness to travel for onsite project requirements across the APAC region
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.