VIP Assistant Poland & Ukraine

Bybit Introduction：

Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Bybit's founder and CEO, Ben Zhou, was formerly from XM, one of the world's largest forex and CFD trading brokerage firms. The company comprises professionals from investment banks, tech firms, the forex industry, and early adopters of blockchain. The development team includes talents from Morgan Stanley, Baidu, Alibaba, Tencent, etc.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Role: Support VIP Relationship Managers with data-driven customer engagement, personalized campaigns, and exceptional service.

Job Description:

• Assist in relationship management activities and client acquisition, including building reports and identifying potential high-tier clients.
• Provide exceptional customer service, ensuring prompt and efficient resolution of client inquiries and issues via chat (SM) and emails.
• Monitor and analyze client behavior to identify potential needs and opportunities.
• Liaise with various departments to provide optimal solutions and enhance the overall client experience.
• Maintain accurate and up-to-date client records in CRM.
• Support in developing and implementing customer service processes by collecting product feedback.
• Handle administrative tasks such as scheduling appointments/1-1 meetup, assisting with workshop preparation.
• Assist in preparing client reports, presentations, and analysis.
• Continuously seek improvement to enhance VIP team’s performance and work efficiency including overall work process.

Requirements:

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Ability to multitask and prioritize tasks effectively
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance