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Natobotics

Service Desk Analyst

Natobotics
Netherlands · Full-time · Entry
Role ; Service Desk Analyst

Location: Amsterdam, Netherlands

Work Mode : Onsite

Language: Dutch - (Verbal and Written – both Dutch - Primary or French-Secondary & English)

Job Description

Job Summary -

  • The role involves handling incoming calls, resolving technical issues, and providing first-line IT support to users, ensuring minimal disruption to business operations.
  • To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure
  • Accurately log all incidents and service requests in the ticketing system and follow up to ensure timely resolution.
  • Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices)
  • OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using SCCM/Intune
  • Third parts tools installation as per guidelines and manage Hardware Spare stock
  • Monitor open incidents and requests, keeping users informed of progress and Adhere to service level agreements (SLAs) and performance targets.
  • Assist with onboarding and offboarding of users by setting up accounts, IT Device and access rights.
  • Vendor coordination for the replacement of faulty hardware
  • Create and maintain knowledgebase/SOP and central repository for information’s sharing
  • Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 & x64) Group policy etc.
  • Knowledge of ITIL framework
  • Knowledge of hardware monitoring tools is an added advantage
  • Minimum 4+ years of experience for Deskside consultant or Service Desk Expert
  • Excellent communication and conversation skills (Verbal and Written – both Dutch - Primary or French-Secondary & English)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations and able to support Oncall when required during site outage
  • This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.
  • 5% travels across continent locations will be required across the Netherlands and France

Key Skills

Ranked by relevance

vendor coordination active directory group policy server itil dhcp dns ios
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Country Guide

Netherlands

30% Tax Ruling for expats

Posted
May 12, 2025
Type
Full-time
Level
Entry
Location
Amsterdam
Company
Natobotics

Industries

IT Services IT Consulting

Categories

Information Technology

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