Digital Marketing Project Manager

Our client is looking for a Digital Marketing Project Manager to play an integral part in the overall success of the account team’s delivery and service to clients, serving as the communications and coordinating hub between team members and the client. This role will report directly to the Group Director and will be supported by Power’s Project Management Office (PMO).

This role will be an exceptional client-facing project manager, skilled at managing and delivering digital marketing deliverables and solutions from inception to completion. They will become part of a high-performing team that gets projects completed on time, on budget, and with the highest standards of quality while working in a dynamic, fast-paced, and forward-thinking agency environment. Working closely with clients and account teams, this role will manage multiple concurrent accounts, projects, and multi-disciplinary teams to meet our client’s strategic and tactical marketing objectives.

As a key member of the account team, this person will be proactive, have excellent communication and problem-solving skills, and be confident in their ability to meticulously organize and keep projects moving forward on time without compromising quality. They will keep all stakeholders up to date with progress and overcome challenges along the way.

Key Responsibilities

• Manage multiple concurrent projects and cross-functional team members via web-based project management software (Asana)
• Create and execute project plans and revise as appropriate to meet continuously changing needs and requirements
• Oversee all aspects of projects and deliverables: scope, risk, schedule, budget, quality, and communication to stakeholders’ fullest satisfaction
• Lead internal and external status meetings effectively; capture, store, and distribute meeting notes
• Evaluate new work requests, identify resources needed, assign individual responsibilities, and schedule action items
• Provide regular updates and progress reports to internal teams and/or client stakeholders
• Conduct risk management and escalate internally within the account team to proactively mitigate issues
• Identify areas for improvement with internal and external processes, along with possible solutions

Role Requirements

• At least five (5) years of experience leading projects within an interactive advertising or digital marketing agency environment
• 3 years of agency experience
• Strong proficiency with web-based project management platforms (Asana highly preferred)
• CAPM, CSM, PMP, PRINCE2, PMI-ACP, or equivalent preferred
• Bachelor’s degree required
• Subject matter familiarity in digital marketing (e.g., SEO, SEM, Content Marketing, Display, Feeds, Paid Social, Analytics, etc.)
• Strong level of experience and familiarity with digital marketing agency environments
• Professional approach and comfort with conflict management and mediation
• Proficient in all aspects of the project management process groups (initiating, planning, executing, monitoring/controlling, closing)
• Ability to direct teams effectively in task prioritization and execution, as well as facilitate multiple projects simultaneously within a high-pressure environment
• Excellent diplomatic, interpersonal, negotiation, and communication skills with tenacity to solve internal and client problems quickly
• Process-driven, highly organized, and methodical with excellent time management skills, strong business ethics, and political awareness
• An enthusiastic and committed attitude, flexible problem-solver, open to participating in and promoting change within the organization
• Self-starter with the ability to think independently and work autonomously

Key Performance Indicators (KPIs)

• On-budget delivery: Complete scoped projects at or under the scoped budget/hours
• On-time delivery: Projects/deliverables completed and delivered on-time 95% +
• Team satisfaction: Conduct at least two (2) Team Satisfaction Surveys annually for each managed account

Most Important Things (MITs)

• Ensuring on-time delivery of all supported digital marketing projects and deliverables
• Establishing operational and project management best practices on supported accounts
• Maintaining ongoing communication between the client and the account team regarding the status of all projects and deliverables