Data Analyst

The role holder will be responsible for assisting with the analysis of Complaints and Errors Data.

They will be required to drive the Customer Care agenda, through reporting and feedback from data.

They will also be responsible for assisting with the co-ordination, completion and return of the bi-annual Conduct of Business Return (COBR) to the Central Bank of Ireland.

The role will involve stakeholder engagement, understanding of current and planned regulation and current and planned operational policies and procedures.

Responsibilities

• Co-ordinate and complete the gathering of data.
• Extract and analyse data for inclusion in papers provided to various forums and committees.
• Support the team with the delivery of key programmes within Customer Care & Outcomes by providing and interpreting key management information.
• A good understanding of all regulation, policies and procedures impacting complaints and errors (current and planned) and the impact of change on the data.
• Strong knowledge of complaints and Errors architecture and related data.

Qualifications

• 2+ years’ experience in a data/analytical role – financial sector knowledge a plus.
• Strong analytical and problem-solving skills.
• Strong Excel skills (pivot tables, macros etc.)
• Knowledge across current analytical technologies such as QlikView, SharePoint and SQL Teradata.
• Knowledge of all regulation impacting on complaints and errors management an advantage.