Customer Project Manager

Job Description

In Nokia Cloud and Network Services (CNS) we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Nokia is a project-driven company. All forms of customer contracts are managed using project management principles. Project management is a systematic approach for planning, executing, controlling, and closing projects. Program is a collection of projects managed together for business benefits.

We are searching for person to staff position of Customer Project Manager in our CNS Market Services Europe Program Management Team, who will be responsible for delivering projects to our customers in Europe.

As a Customer Project Manager, you will deliver projects and programs within agreed scope, budget, schedule, and quality to telecommunication operators. You will lead the projects and programs throughout all phases, starting from delivery approach identification to completion, while nurturing a good customer relationship.

As a Customer Project Manager, you will liaise with your main stakeholders, esp. external customers and partners counterparts, and Nokia stakeholders - Business Delivery Managers, Technical Managers, Solutions Architects, Care Program Managers, Engineering, Sales, Finance, Procurement, Logistic, R&D teams.

How You Will Contribute And What You Will Learn

The Customer Project Manager is accountable for success of an external customer projects and / or programs for an assigned product and / or service scope:

• Manages project / program throughout all phases, starting from delivery approach identification to completion, including closure and / or handover.
• Leads a project / program team and manages stakeholders and resources. Interacts with customer and partners organizations.
• Is responsible for the overall project / program success with respect to customer satisfaction, financial results, contractual obligations, quality, operational services delivery performance, and health & safety control activities.
• Makes and maintains end-to-end project / program communication, planning, risk, change and opportunity management.
• Ensures project / program information is maintained up to date, with required quality and according to relevant policies, including data in project-related tools and repositories.
• Participate in sales process, as well explore upselling and cross-selling opportunities.
  
  

Key Skills And Experience

You have:

• 5-8 years of telco/IT cloud experience with a proven track record, managing projects independently and working with external customers and partners.
• Strong communication skills, including with senior management, and cross-cultural awareness.
• Expertise in budget management, financial forecasting, and anticipating risks, making decisions, and prioritizing tasks.
• Understanding of the impacts of changes on scope, cost, schedule, and risk, with the ability to influence others while multitasking and handling stress well.
• Fluency in English, EU citizenship, and availability to travel in Europe (20%).
  
  

Nice to have:

• Experience in 5G and foreign Cloud as a Service (fCaaS) projects, PMI/PMP certification and B-level proficiency in German.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.