Technical Support Engineer

We are seeking a service minded Technical Support Engineer to join our Technology Department. As a Technical Support Engineer, you will work across all the technical teams in NBIM. Ideally we look for someone who has technical expertise and business analysis skills to drive service improvements and resolve technical challenges.

This position offers an exciting opportunity for you to leverage your technical expertise and make a significant impact across our technology landscape. You are a problem-solver, enjoy engaging with staff across the organisation and external vendors, possess excellent communication skills, work independently and proactively with a passion for continuously improving service delivery. You will be identifying and delivering opportunities for technology improvements while working on support incidents and cross team projects delivered with the Workplace Technologies, and Network Security teams.

You will join the global Service Desk team in the Oslo office, and report to the Head of Service Desk in London.

Duties And Responsibilities

What you will do

• Take proactive support with technical initiatives and be comfortable resolving challenging issues that require advanced troubleshooting
• Collaborate closely with Workplace Technologies and Network Security teams to implement and maintain robust technical solutions
• Conduct business analysis to identify process improvements and technology enhancements that align with organisational needs
• Provide technical guidance to Service Desk team members
• Maintain documentation for technical processes and solutions
• Oversee critical incident responses, including coordinating resources and communicating with stakeholders
• Take part in projects related to service improvements, technology deployments, and security enhancements
• Analyse support metrics and trends to identify opportunities for proactive solutions
  
  
  

Qualifications (heading)

What You Need

• 8+ years of experience in technical support or IT operations
• Strong technical knowledge of enterprise IT environments, including Microsoft 365, Windows OS, Microsoft Intune and networking
• Experience with business analysis methodologies and process improvement
• Understanding of ITIL framework and IT service management principles
• Preferable knowledge of network security concepts and best practices
• Bachelor's degree in computer science, Information Technology, or equivalent practical experience
• Relevant technical certifications (MCSA, CompTIA, ITIL) are a plus
• Mac support knowledge is an advantage
• Excellent communication skills in English and Norwegian
  
  
  

Who You Are

• Someone you can balance technical solutions with business needs
• Excellent communicator capable of translating complex technical concepts for non-technical stakeholders
• A relationship builder who can inspire action through collaboration and positive influence
• A problem-solver with the ability to anticipate issues before they impact operations
• A service-oriented professional with a commitment to continuous improvement
• Adaptable and calm under pressure during critical incidents
• Self-motivated with the ability to manage competing priorities
• Collaborative team player who builds strong relationships across the organisation
  
  
  

Work Schedule

Candidates will complete 8-hour daily shifts during core working hours, Monday through Friday between the hours of 8:00AM CET and 6:00PM CET.

Candidates should be willing to work outside of core hours over the weekend and holidays. 

What We Offer

Norges Bank Investment Management offers a rewarding, international fast-paced working environment, and the opportunity to play a role in safeguarding and building financial wealth for future generations as part of one of the world’s largest funds. Norges Bank Investment Management has a performance culture that values the contribution of every individual and focuses on professional growth.

Our Values

We're driven by a culture of continuous learning. We take action while constantly seeking better ways to achieve our goals. Learning is embedded in everything we do. We embrace growth opportunities and strongly encourage lifelong learning. We emphasize digital proficiency, with a particular focus on AI. Our people are expected to be comfortable adopting and leveraging AI tools. We prioritize wellbeing, supporting both ourselves and our colleagues. And lastly, but not least, we believe in creating an environment where we have fun together!

We aim to increase the share of women to exceed or match the industry average across all functions. Norges Bank Investment Management is committed to ensuring Equal Opportunities for all employees.

Are you interested?

We would love to hear from you! You can apply through the link in this ad, that will take you to the application form in our recruitment system.

Applications will be reviewed consecutively throughout the application period.

Do you have questions about the role or the team? Please contact Hiring Manager Yohanna Akladious.

Please note:

Employment with Norges Bank is conditional on approved security check in accordance with Norges Bank’s rules, which may include criminal background and credit checks, and approved verification of employment history and academic records.

Application close at 23:59 CET

Contacts

Yohanna Akladious, Head of Service Desk, [email protected]

Kristin Miai Birkeland, Global Talent Acquisition Partner , +47 934 32 930, [email protected]

Location

Bankplassen 2

0151 Oslo

Key information:

Employer: Norges Bank Investment Management

Reference number: 4974552664

Percentage of full-time: 100%

Permanent

Application deadline: 05/06/2025