Middleware Specialist

Department:

Application Integration & RPA 

Information Technology 

Reporting to:

Head - Application Integration & RPA 

Main Role

Overall Accountability

Responsible for Application system integration including, Technical Analysis, API Development, Configuration and Environment support for Bank's Middleware application in liaison with various IT teams. Key responsibilities of this position are given below 

• Design, develop and maintain complex integration services and APIs based on industry standards and best practices using 

-- IBM's App Connect Enterprise (previously IBM Integration Bus), 

-- IBM Message Queue (MQ), 

-- IBM DataPower and 

-- IBM API Connect products. 

• Provide technical support for bank's IT projects that involve integration between applications through the IBM middleware products (listed above). This includes, configuration fixes, code fixes, end-to-end testing support, user acceptance testing, performance and security testing support. 

• Perform all required monitoring activities for the supported systems, including operation of utilities to support customer system and data implementations. 

• Responsible for maintenance and emergency response outside of normal business hours as necessary to maintain general application health and/or system upgrades. 

• Responsible for issue resolution & support in RCA analysis for Production incidents. Follow proper escalation processes to meet or exceed target resolution timeframes. Responsible for involving resources outside of IT when necessary to resolve 

• Must adhere to all standards & processes defined in the team for project delivery, peer review, security, incident & problem management. 

• Must ensure that appropriate corrective and preventive actions are undertaken and resolve problems as soon as they arise. 

• Must contribute ideas to help the support team to become more effective and seek ideas from other team members. 

• Implement and manage security processes (both technical and procedural) to ensure uninterrupted operations and to comply with Bank and data privacy policies. 

Principal Accountabilities 

• Responsible for design, development & supporting the Webservices/APIs used for  integration of application systems 

• Liaison between the infrastructure and the applications groups, aiding one to understand the other and to ensure completion of development and/or maintenance activities of Bank's Middleware systems 

Personnel Specifications 

Qualifications 

• Requires Bachelor degree in Computer Science/Engineering. 
• IBM Professional Certification on IBM App Connect Enterprise (or Integration Bus) 
• IBM Professional Certification in below products is desired:

-- IBM DataPower 

-- IBM API Connect 

-- IBM MQ 

• Relevant IT/Technology Professional certifications are desired. 

Experience 

• Minimum 8 years of experience in design, development & support of IT software solutions. 
• Minimum 6 years of hands-on experience in design and development of integration solutions using products listed below 

-- IBM App Connect Enterprise (mandatory) 

-- IBM MQ (mandatory) 

-- IBM DataPower (desired) 

-- IBM API Connect (desired) 

• Minimum 6 years of experience in API (RESTful) and Web Services (SOAP) design, development and testing 

Training

Formal training in 2 or more of the IBM Middleware products listed below: 

-- IBM App Connect Enterprise or Integration Bus 

-- IBM MQ 

-- IBM DataPower 

-- IBM API Connect 

Other Skills & Abilities

• Programming experience in Java & J2EE systems. Working knowledge of java-based open source technologies. 
• Strong expertise in REST APIs & Web Services. 
• Good knowledge of Unix/Linux systems, Banking applications & RDBMS databases.
• Demonstrated ability to communicate effectively in both oral & written form. 
• A clear and practical understanding and experience integrating technical services which support applications and users in the organization.
• Experience communicating by phone and face-to face with customers collecting requirements and implementation details, implementing solutions, and providing technical support; 

Interpersonal Skills

Ability to establish confidence, rapport and foster cooperative relationships with business & coworkers. Comfortable initiating regular 

business contacts. 

Analytical Thinking

Good at acquiring an understanding of a problem or solution, and developing an approach to interacting with situation 

Strategic Perspective

Needs to keep overall objectives and strategies in mind, and not be deflected by matters of detail. 

Applying Standards

Good in application of relevant industry and process standards to all  tasks undertaken 

Key Interaction

Skills updates and Industry Developments

Take initiative to ensure technical skills and specializations are kept up to date in line with industry developments 

Achieving Results

Be aware of key business objectives, and ensure these are applied appropriately to all business activities. 

Building Relationships

Work to develop effective relationships and technology professional growth plans with all staff, and be recognized as providing a supporting role. 

Customer Focus (Internal & External)

Able to anticipate and understand customer expectations, and ensure customer requirements are met and expectations appropriately managed. 

Able to build professional relationships with customers and focus on solving their problems. 

Communication

Good communication skills suitable for the liaison with departmental staff and senior management. Demonstrate good communication, both orally and in writing, with colleagues, clients and customers including producing reports, preparing, organizing and delivering presentations using appropriate tools and techniques. 

Team Work

Able to contribute effectively towards the objectives of a team, and be able to share knowledge, ideas and information. Aware of the needs, objectives and constraints of those in other disciplines and functions.

Influencing and Impact

Act in a professional manner, and exhibit the required behavior that should act as an example to other employees. Good at Identifying goals and objectives, and motivating others towards their achievement. 

Innovation, Flexibility & Adaptability

Undertake tasks with a positive attitude and respond well to management and client requests. Must be prepared to meet business goals and respond well to change.