Information Technology Specialist

Key Responsibilities:

• Respond to user requests for technical assistance via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access in systems such as Active Directory and Microsoft 365.
• Maintain and update IT documentation, including system configurations and procedures.
• Escalate unresolved issues to appropriate technical teams and follow up to ensure resolution.
• Support video conferencing systems and assist with meeting setups.
• Perform regular maintenance and updates on IT equipment and software.
• Assist in the setup and deployment of new equipment and software.
• Maintain inventory of IT assets and supplies.
• Ensure security best practices are followed and support IT compliance requirements.

Qualifications:

Education & Experience:

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or help desk role.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Technical Skills:

• Proficiency with Windows and macOS operating systems.
• Knowledge of Microsoft Office 365, Teams, Outlook, and related applications.
• Familiarity with networking concepts (DNS, DHCP, VPN).
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).
• Basic understanding of cybersecurity principles.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team.
• Customer-focused mindset with patience and empathy.