Functional Lead

Job Title: Functional Lead

Contract Type: One Year Extendable

• Deep understanding of business processes and their CRM integration, with the ability to
• analyze complex requirements and convert them into functional specifications and has 8+ years’ experience
• Establish and maintain best practices, standards, and methodologies for business analysis to ensure consistency and quality in deliverables
• Collaborate with Retail, Corporate, Islamic Banking business along with IT and operations to identify goals, and objectives related to the CRM
• Oversee process reimagination by Business Analysts to ensure alignment with the bank's strategic goals and industry best practices.
• Oversee the creation of detailed functional requirements for creation of detailed BRDs
• Assist in troubleshooting issues that arise during implementation, providing insights into
• functional requirements and business processes
• Work closely with the technical lead to ensure that the functional requirements are understood and implemented correctly
• Oversee the configuration of the CRM system to ensure it aligns with business requirements and processes documented by the business analysts Official
• Act as the primary point of contact between business stakeholders, BAs and the technical team from SI partner, ensuring clear communication and understanding of requirements
• Implement changes overseeing the implementation of new processes, ensuring that all changes are effectively integrated into the bank's operations