People Operations Partner - Generalist Focus

About The Role

Reap is scaling rapidly, and our People team is at the core of that growth. We believe building a strong, connected, and engaged team is key to our success. As we grow in complexity and size, we’re looking for a People Operations Partner to join us and help knit together the various parts of our HR function, from strategy to day-to-day operations.

You’ll work directly with the People Operations Lead and collaborate with specialists across Onboarding, Talent Acquisition, Compensation & Benefits, and Learning & Engagement. You’ll be the trusted go-to person across functions, someone who can spot what’s needed and step in without hesitation.

What You’ll Do

Strategic Partnership

• Review data (turnover, L&D, performance, engagement) bringing clarity and insights into every conversation.
• Help teams identify what they need (even if they don’t know it yet), and co-create action plans.
• Drive initiatives that support team success, aligned with KPIs and org goals.
  
  

Operational & Ad-Hoc HR

• Act as the first responder for urgent or unplanned HR issues.
• Own and execute a wide range of day-to-day employee lifecycle tasks (queries, documentation, policy application).
• Collaborate with specialists to triage tasks and projects across time zones.
  
  

People Projects & Metrics

• Lead and deliver people projects in areas like performance enablement, onboarding improvements, and policy rollout.
• Build and maintain metrics to help inform and guide business decisions.
• Identify patterns in recurring requests and propose scalable solutions.
  
  

Employee Experience & Support

• Champion a hands-on, human-first approach to employee support.
• Be a reliable sounding board for employees, and escalate issues with context and care.
• Support in performance conversations, L&D delivery, and engagement surveys.
  
  

We’re Looking for Someone With

• 4+ years of experience in HR Business Partnering or Generalist roles, ideally in a high-growth, fast-moving environment
• A business and people-first mindset. You understand company strategy and translate it into people actions
• Strong project management skills. You can scope, prioritize, and drive people initiatives to completion
• A proven ability to influence and coach individuals on performance, development, and team dynamics
• Solid understanding of employee relations, performance, engagement, and change management
• Comfort working with HRIS, data dashboards, and extracting insights from people metrics
• Excellent written and verbal communication. Clear, concise, and audience-aware
• Ability to work autonomously in a remote setting, manage shifting priorities, and proactively pick up what’s needed
• High integrity and sound judgment. People trust you, and you handle sensitive matters with care and confidentiality
  
  

Nice to Have

• Experience working in a remote-first or globally distributed team
• Knowledge of employment practices across multiple APAC, global geographies or Tech firms
• Experience scaling HR programs across 150–300 person organizations
• A passion for people data and turning that into business value
  
  

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