Program Manager, External Fulfillment - EU

Description

External Fulfillment supports EU Retail Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. External Fulfillment i) works with retail and network planning teams to prioritize potential solutions, ii) scopes, develops and coordinates the execution with the 3PLs and iii) manages the daily operations.

The Special Projects and Expansion Program Manager will be responsible for both launch and improvement projects of new business developments or scaling existing operations. The Program manager will be interfacing with the Finance, Procurement, Retail, Supply Chain and Transportation teams and External as well as Internal Fulfillment Operations partners. You will contribute to the development of Amazon flexible & customer-centric fulfillment.

Key job responsibilities

Lead and manage European External Fulfillment expansion projects, focusing on:

Technical Leadership

• Design and implement end-to-end solutions for new 3PL nodes;
• Drive process improvements and cost optimization;
• Manage stakeholder expectations;
• Ensure project requirements and resources alignment.
  
  

Partnership Management

• Support 3PL contract negotiations;
• Build and maintain relationships with external partners;
• Train partners on Amazon processes;
• Establish effective cross-team communication channels.
  
  

Technical Collaboration

• Work with development teams to create scalable, customer-focused solutions;
• Demonstrate strong project ownership;
• Manage large datasets using appropriate software tools.
  
  

Key Competencies

• Adaptable approach to complex analysis and hands-on operations;
• Clear verbal and written communication skills;
• Strong quantitative analysis capabilities;
• Ability to travel within EU.
  
  

This role requires someone who can balance technical expertise with relationship management, while driving operational excellence across European fulfillment networks.

Basic Qualifications

• Bachelor’s degree or equivalent certification in (Industrial) Engineering, Operations, Business Administration, or a related field;
• Experience in Supply Chain, Logistics, Manufacturing and/or in any transferable project management;
• Experience and understanding of distribution supply chain, B2B communication (EDI/XML) as well as support function roles;
• Experience and understanding of start-up operations;
• Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma;
• Theoretical and practical knowledge of any acknowledged project management methodologies such as PMP or PRINCE2;
• C1 or higher level English;
• Proficient in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project.
  
  

Preferred Qualifications

• Master’s degree in (Industrial) Engineering, Operations, Business Administration, or a related field;
• Strong data analysis skills - Ability to produce, interpret and draw conclusions from data;
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position;
• Business case decision-making, complex problem-solving capabilities and attention to detail;
• Excellent communication skills with the ability to communicate and influence effectively at all levels;
• Team player who can facilitate successful project work, operating to deadlines;
• Proven track record of delivering projects within scope, time, budget and quality;
• Technical expertise - Solution-driven approach to systems & processes;
• Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI;
• B2 or higher in a European language except English.
  
  

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon External Fulfillment Services Europe SARL

Job ID: A2957816