Customer Project Manager

Job Description

As a Customer Project Manager at Nokia, you'll lead the delivery of innovative projects that enhance our customer programs, collaborating closely with cross-functional teams and stakeholders to achieve business objectives. You will manage project scope, resources, timelines, and risks, ensuring customer satisfaction while optimizing budget and quality. You’ll play a crucial role in fostering strong relationships with clients and guiding your project team through challenges, all while contributing to department goals. You'll thrive in a dynamic work environment that encourages creativity and independent thinking, where your expertise will drive improvements and innovation. At Nokia, we value collaboration, cultural diversity, and a proactive approach to problem-solving, providing you with opportunities to grow and make an impactful contribution within a global landscape. Join us to shape the future of technology together!

How You Will Contribute And What You Will Learn

• Lead and manage external customer programs or projects, ensuring alignment with contractual obligations and strategic goals.
• Assign tasks and oversee project team resources, fostering collaboration to ensure timely and quality delivery.
• Conduct end-to-end project planning, including risk and opportunity management to anticipate and address challenges proactively.
• Maintain strong relationships with customers and stakeholders, ensuring clear communication of expectations and project progress.
• Monitor project success metrics, achieving targets related to customer satisfaction, financial performance, and operational delivery.
• Drive improvement initiatives to enhance project gross margin and identify upselling and cross-selling opportunities.
• Implement and adapt processes that adhere to health and safety regulations, ensuring the well-being of team members and stakeholders.
• Utilize experience and expertise to mentor project team members, fostering their professional development and growth within the organization.
  
  

Key Skills And Experience

You have:

• 7-10 years of experience in project management, preferably in the telecommunications industry.
• Proven ability to manage cross-functional teams and external customer relationships.
• Strong understanding of project financial management, including budgeting and forecast analysis.
• Exceptional skills in risk management and problem-solving with a focus on achieving operational excellence.
  
  

It would be nice if you also had:

• Experience with Agile project management methodologies.
• Relevant postgraduate degree in Business Administration, Engineering, or a related field.
• Fluency in multiple languages to enhance stakeholder communication.
• Certification in Project Management Professional (PMP) or similar.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.