Business Analyst Payment

Job description

Your mission is to design, develop, manage, harmonize and phase out commercial products, services, channel formulas and processes within one or more segments.

You work in a Squad within Bank’s Agile organization and you work together with other experts to achieve the Squad's mission. This involves the implementation of the following activities :

• participate in the Chapter meetings and in the standard scrum events for the Squad stand up, refinement, review and retrospectives.
• undertake data analyses and interviews and introduce measuring instruments to understand how to improve the customer journey. You ensure all suggestions for improvements and solutions are validated by data.
• optimize processes in a customer friendly way to maximize customer and business value.
• deliver the customer journey strategy, manage the stakeholders, formulate the product/service-, process- and channel policy in line with external regulations, risk and compliance policies.
• truly understand your products, services and customer processes end-to-end and you keep this knowledge up to date.
• have deep understanding of the customer journey by monitoring customer satisfaction, availability, costs/revenue and process quality.
• can be involved in resolving customer complaints & incidents.
• by applying your expertise, develop new techniques, new monitoring standards for Bank, new products & processes and improve current ones.
• apply expert distribution knowledge to develop new and improve current distribution practices that set market standards.
• could be external speaker and contribute to industry knowledge.

Your profile

Competencies / Behaviour :

• Ability to manage a very diverse set of stakeholders with very different priorities.
• Being curious, invest time to master your end-to-end product processes and stay up to date on markets trends, risks and product information.
• Knowing what is going on with the customer, put himself/ herself in customers’ shoes, assess the wishes and needs of customers and anticipate on this.
• Having strong analytical & judgement skills to recognize key information, identify problem, establish connections and validate before acting.
• Having deep knowledge of the customer’s business and banking processes and integrate acquired knowledge into performance of tasks.
• Ability to develop a long-term vision
• Ability to take initiatives to improve products, processes and channel policies – ensure that creative ideas are implemented.
• Supporting the agile organization & to perform as a team, trust and encourage each other and give feedback to promote continuous improvement & team development.

Experience:

• Master or Bachelor degree
• Proven track record of managing/contributing to complex projects
• Specific knowledge of the Payments industry will be considered as an asset

Languages:

Fluent in English & French.