Customer Project Manager

Job Description

CPM will be responsible for delivery of network infrastructure projects for Communication Service Providers (CSPs) and enterprise customers on IP domain. Therefore, CPM is expected to have familiarity and preferably hands-on experience on delivery of IP hardware and services in general. In addition; the following experience such as management of customers and partners, following up customer escalations and critical issues, coordination of supply chain activities and reporting to top management would be beneficial to be considered for this role. Position would be based in Istanbul but depending on customer & project requirements travel to Ankara and other cities may be required.

How You Will Contribute And What You Will Learn

• Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
• Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Assures consistency among project financial, product and service forecast activities and participates in pre-sales and sales process activities.
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
• Ensures project contract management process is initiated and executed.
• Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope and ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
• Seeks to define new opportunities to expand and renew contracts with the customer and conducts thorough risk management for all project risks and opportunities.
• Leads the project team and may perform some line manager responsibilities.
• Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)
  
  

Key Skills And Experience

You should have

• 5-10 years of project management and deployment experience with large transversal projects with a Bachelor’s degree or equivalent experience
• PMP certification or equivalent
• Experience of working within a multi-cultural environment
• Understanding of financial terms and concepts to support business case
• Languages: Turkish, and advance level of English required
• Ability to work with and communicate to a variety of audiences, executive level/peer-to-peer/ subordinate/ technical and non-technical etc.
• Experience with Supply Chain Systems/Processes
• Proven ability to work with all levels of an organization and excels working in a team environment; ability to lead teams
• Excellent use of Microsoft Excel
• Excellent time management and efficient working practices
• Third Party management experience
  
  

It would be good to have

• Self-directed, team player
• Background with IP and MPLS technologies are preferable
• Results oriented; Sense of urgency; Quick learner; Collaborative; Customer-oriented; High level of credibility
• Flexibility to manage multiple tasks at the same time.
• Ability to lead change
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.