Chief Systems Analyst

JOB PURPOSE

Responsible for analyzing data related to the planning, design, and implementation of IT infrastructure to ensure high availability, performance, security, and scalability. Working with multidisciplinary teams to ensure that technology solutions align with business needs and the IT infrastructure strategy, ensuring the infrastructure supports current operations and is capable of future growth and innovation

KEY RESULTS ACCOUNTABILITIES

• Evaluate and analyze emerging technology data and propose improvements to enhance performance and reliability
• Analyze data, design, and optimize IT infrastructure solutions, including data centers, networks, servers, and cloud computing platforms
• Develop and analyze capacity planning, performance optimization, and disaster recovery processes
• Analyze systems data to identify the root causes of complex infrastructure issues
• Collaborate with application and operations teams to ensure efficient infrastructure support and analysis for enterprise applications
• Prepare analytical reports, technical documentation, and infrastructure architectural blueprints
• Develop and review industry-wide infrastructure standards, policies, and roadmaps
• Evaluate, analyze, and integrate on-premises and cloud infrastructure environments (such as Azure/VMware)
• Coordinate with cybersecurity teams to ensure compliance with security policies
• Oversee infrastructure-related projects and ensure their timely delivery and alignment with strategic objectives
• Preparing budgets and cost optimization activities related to IT infrastructure
• Adherence to RTA's approved service management frameworks and global technical operations management systems, such as ITIL, for IT services management
• Communicating with suppliers and service providers to manage contracts and evaluate solutions
• Monitoring and reporting performance indicators (KPIs) and service level agreements (SLAs)
• Performing other duties and responsibilities related to the job and as assigned
• Adherence to all policies and procedures manuals related to information security and protection at RTA
• Strictly Adhere to RTA Information Security policies, procedures, and processes.
• Strictly follow the Information Security data sharing guidelines for all internal and external data transfers.
• Immediately report any Information Security incidents to your line manager and IT support for prompt guidance and resolution.
• Actively participate in all assigned Information Security training and awareness sessions to enhance your knowledge and address potential Information Security risks.
• Always comply with instructions and guidance provided by your line manager in line to the Information Security requirements.

CRITICAL COMPETENCIES

A. Behavioural Competencies

• Evoking and disseminating positive energy
• Serving the community and responding to the needs of its clients
• Excellence in implementation
• Creativity and innovation

B. Technical Competencies

• Cloud infrastructure design and operation (Azure, AWS, or GCP).
• Virtualization platforms (VMware vSphere, Hyper-V). Networking (TCP/IP, routing, switching, firewalls).
• Storage systems (SAN/NAS) and backup solutions.
• Infrastructure automation tools (such as Terraform, Ansible, PowerShell).
• Monitoring tools (such as SolarWinds, Nagios, Azure Monitor). Disaster recovery and business continuity planning.
• TOGAF Certification.

KNOWLEDGE, SKILLS AND EXPERIENCE

Education

• A bachelor's degree in information technology engineering, computer science, or a related field from an accredited university (master's degree preferred).
• Professional certifications such as: Azure Solutions Architect, VMware VCP/VCAP, Cisco CCNP/CCIE, or equivalent.
• + 8 years of experience in total and minimum 5 years in IT systems analysis.

Skills

• Analytical and problem-solving skills.
• In-depth knowledge of infrastructure systems (servers, storage, virtual computing, cloud, networks).
• Project management and documentation skills.
• Effective communication and interaction with stakeholders.
• Strategic planning and technical roadmap development.