Assistant Project Manager - Defence Data Platforms

At RPS, we solve problems that matter. With deep expertise in consulting, design, and engineering, we help public and private sector organisations deliver complex projects and critical national infrastructure. Our Defence team works side-by-side with clients to provide integrated support that enhances capability, improves operations, and strengthens outcomes. We are proud to contribute to Australia's Defence mission and work at the forefront of technology, data, and decision-making.

The Opportunity

We are seeking an Assistant Project Manager to join our team supporting a Defence platform in the Data Division of the Department of Defence. You will be instrumental in ensuring smooth triage, classification, and coordination of support tickets, while also championing service management excellence in alignment with ITIL best practices.

The Assistant Project Manager position offers you scope, collaboration, autonomy, challenges, and a place at the front line on major projects. We are offering you the opportunity to be part of our continued success, providing you with an exciting and rewarding role where your efforts will be recognised. We are a growing team with opportunities for future growth, strong career development and collaborative culture.

Key Responsibilities

• Monitor, triage, and prioritise support tickets in the Defence Service Management System (DSMS), ensuring SLA compliance and efficient resolution.
• Apply ITIL-based processes across Incident, Request Fulfilment, Problem, and Change Management.
• Collaborate closely with technical teams and business stakeholders to ensure clear, consistent communication and issue resolution.
• Maintain accurate and up-to-date support documentation, triage procedures, and knowledge articles.
• Analyse recurring issues and participate in root cause investigations and continuous service improvement (CSI) initiatives.
• Lead communications during unplanned outages or significant incidents to keep stakeholders informed.
• Report on ticket trends, performance metrics, and areas for operational improvement.
  
  

Your Skills And Experience

• Experience in providing ICT project management support for projects for ICT systems is desirable. Includes change planning, coordination of the external consultants, discovery of the program of works and client-side change management.
• Experience with the Microsoft Stack including SharePoint, DevOps, Excel and Power BI
• Understanding of Agile and Prince 2 Project Management Methodology
• Experience in training and supporting small teams within the business areas
• Strong analytical skills and excellent attention to detail
• Strong interpersonal skills as well as written and verbal communication skills
• Ability to work independently through unstructured tasks
  
  

Requirements

• NV1 Security Clearance (or higher) – Essential
• Proximity to a Defence facility with access to the Defence Secret Network (DSN)
  
  

What We Offer

• Competitive salary package commensurate with experience
• Work on impactful Defence projects of national significance
• Supportive team culture with a strong focus on collaboration and innovation
• Ongoing professional development and career growth opportunities
• Flexible work arrangements where possible
• Access to RPS’s Employee Assistance Program (EAP), wellbeing initiatives, and industry-leading experts
  
  

Our Approach

Our people live our purpose, deliver our promise, and demonstrate our behaviours every day. Our behaviours define who we are. Developed by our people, they underpin everything that we do. They create the memorable experiences we are known for and make RPS a great place to do great work.

Stronger together is one of our five core behaviours and it is key to building a collaborative workplace. We encourage everyone to bring their best and to support others to do the same. By sharing knowledge, challenging each other to think differently, and fostering an environment of trust and respect, our people can learn, grow and thrive – and share in our success.

Recruitment Agencies

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website if you require any further information.