HubMub
-
Salv

Client Onboarding Manager

Salv
Estonia · Full-time · Associate
About us
Our mission is to beat financial crime, and we help our clients to prevent money laundering, terrorist financing, and fraud. We are expanding our business in Europe.

What your day will look like
  • You will provide support to our clients throughout the product onboarding process, functioning as the project manager responsible for the whole onboarding process, and working alongside data analysts and engineers in Salv.
  • You will set up a detailed implementation plan and carefully follow up on the process together with the client and have regular check-in meetings with them.
  • You will manage several onboarding processes simultaneously and keep them on track.
  • You will work to understand each client’s ongoing product needs. As a part of that, you’ll listen to their desires and help evaluate them in light of their product(s) and package(s), and our product roadmap. You’ll need to suggest alternatives, at times, and also know when something is a must-have. And in those cases, translate these desires to Salv’s engineering and product teams.
  • You will provide support to our sales team and answer product and onboarding-related questions. At times, you will attend prospect calls as a product specialist, and conduct product demos as needed.

Location
You have to be an Estonian tax resident. For this role, we don’t offer relocation assistance and/or visa sponsorship.

Salary
2800 - 3000 EUR gross per month.

What skills will make you successful

People skills
  • You are independent and have good time-management skills.
  • You have strong communication skills.
  • You are comfortable making difficult decisions.
  • You are self-motivated and love a good challenge.
  • You have strong analytical and prioritisation skills.
  • You are flexible, adaptable, and definitely willing to learn.
  • You love problem-solving and thinking outside the box.
  • You keep your cool under pressure and you take charge in challenging situations.

Technical skills
  • You are familiar with requirements in anti-money laundering (AML) or fraud.
  • You have experience in project management or implementation management.
  • You are fluent in written and spoken English.

Nice to have
  • You have experience in working with business-to-business API and systems integration.
  • Your experience in project management or implementation management is in IT, SAAS, or fintech.
  • You have experience in working with engineering and product teams.

The hiring process
  • CV round & 2 questions
    • Why do you want to join Salv as a Client Onboarding Manager?
    • Tell me about a problem you had to solve at work. What was the problem and how did you solve it?
  • Team interview - 50 min via Google Meet
    • We would like to find out more about you – what drives you, what are your interests, and what you’re strong at. We will also share more about the role itself, so if you have any questions, feel free to ask.
  • Case Study interview - 50 min via Google Meet
    • In this round, we will dive deeper into how you think and problem-solve.
  • Founder interview - 30 min via Google Meet

Key Skills

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Country Guide

Estonia

Digital-first ecosystem and startup culture

Posted
Nov 01, 2024
Type
Full-time
Level
Associate
Location
Tallinn
Company
Salv

Industries

Financial Services

Categories

Customer Service

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