HR Support Specialist

A Day in the Life:

As HR Support Specialist you will be responsible for all HR administration activities from onboarding, learning & development, employee relations, payroll & reward and employee data and information systems. You will act as first point of contact for queries from employees, managers, and external partners. Our HR team aim to deliver service excellence through commitment, collaboration, and continuous improvement.

You will demonstrate a high level of competence in the performance of all HR administrative duties. In addition, you will possess well-developed interpersonal skills, strong communication skills and be able to provide good customer service. Your ability to be discrete in relation to confidential matters and the use of your initiative to solve complex tasks will be necessary for success in this role.

Our European Service Centre based in Swords, Dublin offers a bright, modern, and friendly working atmosphere and we are currently recruiting a HR Support Specialist. This is a fantastic opportunity for a forward thinking, proactive individual with a passion for people, administration, and organisation, to make a real impact on the future direction of our company.

What You’ll Do:

• Acting as first Point of Contact for all employees, former employees, line management, and internal HR team on people queries, escalating to appropriate HR stakeholder as required.
• Taking personal initiative to conduct ongoing research and partnering with colleagues to resolve more complex issues and reduce escalations as well as proactively maintaining an appropriate knowledge of Irish employment legislation and company changes that impact HR policies, practices, procedures and services.
• Responsible for all HR support tasks i.e., issue contracts/amendments, Oracle Fusion system updates & maintenance, onboarding documentation, access requests, processing employee life cycle changes etc.
• Maintaining and updating the HR systems daily, updating employee records where required ensuring data is 100% current and accurate.
• Maintenance of HRHESC mailbox ensuring all e-mails responded to within agreed timelines.
• Maintain documentation of all incoming inquiries and keeps detailed notes on actions taken.
• Maintain electronic employee records in accordance with records retention policies and departmental policy and procedure.
• Time & Attendance system: Update MyTime clockings in response to Employee queries and ensure MyTime up-to-date with all statutory leave requests and inputs.
• Support all internal, external & SOX HR Audits
• Develop a general understanding of policy and procedure and be able to help others navigate HR processes (i.e.: New Hire Process, HR Policies and Procedures, benefits inquiries, long term absence, HR reporting, HR file maintenance, HR website maintenance/updating).
• Monitoring the probation period for new employees, liaising with line managers, and ensuring relevant letters are sent out and actioned appropriately.
• Manage and support training and development programs.
• Assist and support in performance management processes as required.
• Note-taking at HR related meetings where applicable.
• Co-ordinate HR Activity Calendar ensuring all critical HR activities are addressed in a timely manner.
• Collects and compiles HR metrics and data from a variety of sources, including HRIS system, payroll outputs, management, and employee surveys, exit interviews, employment records, and other sources.
• Produce Key Performance Indicator data and HR reports as required.
• Involvement in and ownership of ad-hoc HR projects or project support.
• Support the Talent Acquisition team with Role creations, preparation of Job descriptions, posting ads as required.
• Proactively drive/ project manage process improvements on continuous bases using a Lean philosophy to increase HR efficiency and effectiveness.

What We’re Looking For:

• Fluency in English (oral and written) English essential.
• Excellent verbal and written communication skills.
• Third level educational level in Business or Human Resource Studies preferred.
• Previous experience in a HR environment highly preferable.
• Strong computer skills including experience with MS Word, Excel, PowerPoint, Outlook.
• Experience with HRIS systems advantageous.
• Strong customer service acumen, positive attitude, and initiative.
• Excellent team player with willingness to support other colleagues as needed.
• High level of focus and attention to detail and accuracy including in routine tasks.
• Ability to collaborate with internal and external stakeholders across multiple functions and locations.
• Flexible and adaptable; ability to work effectively in ambiguous situations.
• Results driven, ability to make decisions and help solve problems.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Excellent organisation, time management and prioritisation skills with an ability to work in a fast-paced environment.

What You’ll Strive For:

• To deliver service excellence through commitment, collaboration, and continuous improvement.
• Provide excellent support to stakeholders and respond to all queries in 24 hours.
• Maintain HR records to 100% accuracy.
• Deliver on key weekly and monthly HR activities in a timely manner.

What You’ll Get:

• Discount on standard Hertz Rental for your and family/friends in Corporate countries.
• Hybrid/flexible working arrangements
• 22 days holidays on hire rising to 27 days with service.
• Occupational Pension Scheme with up to 5% company matched contribution.
• Life Cover payable at 4 times base salary.
• Profit Share Scheme
• Tuition support plus access to compressive online learning platform
• 10 days paid study leave & paid exam leave where exams fall during work hours.
• Income protection for long term illness
• Professional membership fees paid in full annually where membership relates directly to role.
• Bike to Work & Travel Pass schemes.
• Employee Assistance Programme for employees and family
• Onsite Occupational Health support
• Discounted Microsoft at Home plan
• Christmas savings scheme
• Free parking