Project Manager

Flint is an international ICT services company with more than 20 years of experience helping customers solve their business challenges. We are deeply rooted within the tech community, with Flint starting its journey as an engineering company in 1999. In-depth knowledge of the industry and technology gives our company a unique understanding of our customers’ challenges and objectives.

Customer Project Manager – Hybrid, Milan

Location: Milan, Italy (Hybrid – 2–3 days/week on-site)

Languages Required: Italian and English

We are seeking an experienced and dynamic Customer Project Manager to join our team in Milan. In this role, you will be responsible for leading the successful delivery of customer-focused projects, with an emphasis on subscription and transactional services. You’ll work closely with technical teams, partners, and customers to drive business outcomes and ensure satisfaction.

Key Responsibilities

• Lead end-to-end project planning and execution, ensuring delivery on-time, within budget, and to a high standard of quality.
• Manage customer relationships and hold all stakeholders accountable to project goals.
• Track project metrics, including financials and profitability, and manage risk and issue resolution.
• Execute and oversee contract change management processes.
• Collaborate with third-party delivery partners and manage their commercial engagement.
• Identify opportunities for upselling or additional services and contribute to presales and renewal evaluations.
• Share best practices and lessons learned with the wider project management community.

Role-Specific Responsibilities

• Establish and maintain effective project structures and processes.
• Ensure clear communication with key stakeholders and provide consistent project updates.
• Maintain tight control of scope, risk, issues, and change management throughout the project lifecycle.
• Typically manage up to 5 medium-sized customer projects concurrently.

Project-Specific Responsibilities

This position also includes responsibilities akin to a service operations manager role, requiring both technical and interpersonal skills:

• Act as the primary point of contact for customer incident management, coordinating resolution efforts across global teams.
• Maintain clear documentation and reporting standards, ensuring sensitive customer data is accurately managed.
• Provide regular updates and post-resolution analysis to clients, supporting service continuity and availability.
• Collaborate with global support teams to optimize incident resolution processes.

Ideal Profile

• University degree or equivalent, with 2–5 years of project management experience in a relevant industry.
• Familiarity with IT/Telco environments preferred.
• Basic technical understanding of networking (CCNA-level knowledge or equivalent is a plus).
• Excellent communication and stakeholder management skills.
• Fluent in Italian and English.