Senior Employee Request Management Specialist with German

For our Client, a global leader in FMCG industry with an office located in Warsaw, we are looking for candidates interested in the position of Senior Employee Request Management Specialist with German.

Responsibilities:

• ticketing system: drive self-service capabilities by co-creating a comprehensive knowledge base and analyzing request frequencies, aiming to equip users with the resources needed to address common questions and streamline their ES and HR experiences,
• ticketing system: facilitate cross-team collaboration to improve service delivery, reduce response times, and enhance overall efficiency,
• embrace and champion continuous improvement by identifying process enhancements and best practices or even potential for automating,
• reviewing process requirements, technical functionalities and understanding internal customer needs,
• ownership of ES PO Management & vendor communication: from vendor creation, invoice management, PO creation to cost tracking.

Requirements:

• strong understanding of operational HR processes and usage of ticketing systems from a backend and user perspective; proven experience in such an environment or similar,
• proficiency in English and German (C1),
• very good service-oriented mindset, strong interpersonal skills with the ability to communicate clearly and effectively with various stakeholder from different locations,
• interest in invoice management and collaboration with vendors,
• continuous improvement skills, proven by e.g. lean six sigma certification or Scrum, Agile methods,
• capable of managing multiple tasks simultaneously while maintaining high accuracy and attention to detail.

We offer:

• commpetitive employment terms based on an employment contract with an international, prestigious company,
• work in a professional environment with a well-developed feedback culture,
• flexible work model in a hybrid system (2 days a week working from the office in Warsaw),
• workation - the ability to combine work with leisure - for 30 days a year, you can work from virtually any location in Europe,
• access to a benefits platform offering discounts on company products and vouchers for cultural and sports events,
• subsidy for Luxmed/Medicover,
• subsidy for a Multisport card,
• life insurance and Employee Capital Plans (PPK).