FP&A Support (USD - Remote)

🌎 Location: Remote

🕡 Working hours: Full Time

🙌 Salary : USD

➡️ Overview:

We are seeking individuals with a unique blend of technical and financial expertise to join one of our client's FP&A Operations team.

You will be the first point of contact for their customers, offering expert assistance on technical and product-related issues. This role will provide you with the opportunity to work closely with finance professionals, including C-level executives, and gain insights into how various industries approach financial planning, strategic decision-making, and digital transformation.

➡️ On a daily basis, you will:

• Act as the primary contact for customers, guiding them to maximize the potential of our product and support their financial digital transformation.
• Resolve complex issues related to our FP&A software, working closely with our engineering and product teams to enhance product capabilities.
• Develop deep product expertise to provide effective user guidance and training.
• Work with team members to provide global support, adapting to the diverse needs of our international customer base.
• Understand and support the unique financial strategies and digital transformations of clients from various industries.
• Diagnose product issues, propose solutions, and collaborate with engineering and product teams to improve our product's functionality.

➡️ Key Responsibilities:

• Provide top-notch customer service by addressing and resolving technical issues through email, and occasionally via live calls for more complex cases.
• Collaborate with engineering to diagnose and solve software bugs, and provide feedback to the product team for continuous improvement.
• Educate users on best practices, new features, and troubleshooting processes to enhance their experience with our platform.
• Engage in deep problem-solving activities, analyzing financial data and technical issues to provide timely and accurate solutions.
• Track and manage support tickets, ensuring timely resolution and customer satisfaction.

➡️ Qualifications:

• At least 2 years of experience in FP&A or financial planning is required.
• Excellent verbal and written communication skills.
• Experience Building Financial Statements (Balance sheet, cashflow, P&L)
• Proficiency in Excel and strong analytical skills.
• Ability to provide empathetic and patient customer service, with a focus on ensuring customer satisfaction.
• Demonstrated ability to independently learn and apply new knowledge.

➡️ Nice to have:

• Experience in technical support, financial software, or related fields is a plus.
• Familiarity with ERPs, BI tools, SaaS, and finance is a plus.
• Experience with Zendesk, Slack, Jira, Notion, Product Board, Power BI, SQL, or Python is a plus.