Network Support Engineer

Network Support Engineer – Hybrid

Are you an early-career networking professional with a strong technical grounding in Cisco infrastructure, network security, and enterprise communication systems?

Do you enjoy working in a fast-paced public sector environment, supporting complex, high-availability networks across multiple sites?

We are seeking 2 Network Support Engineers to join a mission-critical ICT infrastructure team supporting one of our clients.

Location: Hybrid working model (minimum 1 day per week onsite in Longford, with significant travel across sites)

Start Date: 1st October 2025

Contract Duration: 24 months

Travel Requirement: Approx. 200 km per week on average, with own transport required. Valid, clean driving license and commercial/business class insurance are mandatory.

This position follows a rotating hybrid schedule (subject to change):

• Week 1: Monday–Friday onsite (08:00–16:30)
• Week 2: Monday–Wednesday onsite (09:00–17:30)
• Weeks 3–6: Fully remote
• Weekend/Public Holiday coverage: Required on a rotating basis

Remote work must be performed within jurisdictions governed by EU GDPR regulations.

*You will be required to provide services for 8 hours per day (excluding lunch/rest breaks), Monday to Friday (excluding public holidays in the Republic of Ireland), between 08:00 and 20:00, and also participate in a rota for Saturdays, Sundays, and Bank Holidays. No service is required on Christmas Day.

About the Role:

As a Network Support Engineer, you will play an integral part in managing, supporting, and securing a large-scale, high-resilience enterprise network across multiple secure locations. This includes voice/data/IP systems, firewalls, structured cabling, unified communications, and more. You’ll work as part of a close-knit networks team maintaining critical infrastructure that supports both operational prison technology and secure communications for staff and inter-agency partners.

This is an ideal opportunity for engineers looking to deepen their practical experience in high-availability Cisco environments while expanding into areas like firewalls, VPN, video conferencing, VOIP, and unified communications.

Key Responsibilities:

• Monitor and manage WAN/LAN links, ensuring network resilience and proactive incident resolution
• Support implementation of IP-based systems: CCTV, Fire Safety, Cell Call, BMS, VoIP
• Maintain high network security standards across all locations, including firewall and encryption deployments
• Support enterprise-grade unified communications, including voice, video, mobile and remote access infrastructure
• Provide Tier 2 technical support and participate in the on-call rota for critical out-of-hours issues
• Assist with structured cabling, power, security and cooling for communications infrastructure
• Manage enterprise switching, routing, and wireless configurations using Cisco platforms
• Maintain network documentation, reporting, and baseline configuration compliance using SolarWinds and similar tools

Essential Experience & Skills (Minimum 2 years):

1. Unified Communications (Cisco):

• VOIP & Video (Cisco CUBE, CMS, Jabber, TMS, Intercall)
• Cisco Gateways, Mobile Least Cost Routing
• Cisco Video Endpoints & Infrastructure (Expressway, VCS, MCU)

2. Network Security:

• Juniper SRX5400, Cisco ASA & Firepower, Mikrotik Firewalls
• VPN Configuration – remote access, third-party access

3. Large Campus Networking:

• Cisco Catalyst 2900/3K/7K/9K, Industrial switches, WAN (copper/fibre/wireless)
• Networking for BMS, CCTV, Fire Safety systems

4. Network Management & Monitoring:

• SolarWinds Orion, Cisco DNAC, Kiwi CatTools, Cisco Firepower, Juniper Security Director, Viavi GigaFlow

5. Access Control & Wireless:

• Cisco ISE, 802.1x, Cisco Wireless, Juniper NAC

6. Advanced Networking Protocols:

• OSPF, ISIS, BGP, Static Routing, VLANs, GRE, DMVPN, MPLS, VRF, IPsec, GETVPN
• IP tunneling, spanning tree, multicast, QinQ

7. Data Centre Networking & Security:

• Cisco Nexus (7K/5K/2K), FCoE, OTV, UCS
• Virtualization – VLANs, VRFs, VDCs, MACSec, secure overlay networking

8. WAN Technologies:

• MPLS, Carrier Ethernet, Siklu Radio, Point-to-Multipoint Encryption

9. Video Systems:

• IPCCTV (American Dynamics Victor, Intellex)
• Multicast IPTV, Anttron IPTV

Mandatory Qualifications & Requirements:

• Minimum of 2 years’ relevant experience in a network support role
• Cisco CCNA certification
• Fluent English language skills: CEFR Level C2 Mastery/Proficiency certificate (for non-native speakers)
• Full, clean driving license - Must hold Commercial/Business class car insurance (evidence required)
• Must be available for hybrid work, with flexibility for travel
• Must be eligible to work under EU GDPR regulations

If you’re ready to grow your career in a critical, high-trust infrastructure environment and gain hands-on experience with modern networking and unified communication technologies, we welcome your application.