Cork, Ireland | Support Specialist and UX Tester

Are you passionate about providing support and troubleshooting user issues? Do you feel comfortable with validating data and placing outbound calls? If so, this job could be for you!

RWS is currently looking for new talents to join our team as a Support Specialist and UX Tester.

As a Support Specialist and UX Tester, you will be responsible for providing specialized support, testing and validating business data while engaging in sales-related activities and building relations with external parties.

On a given day, your work might include:

Analyzing ambiguous issues and being able to escalate to appropriate internal teams

Reviewing and processing registered business accounts

Performing UX testing and providing feedback

Analyzing information and issues to bring them to resolution through web-research, data analysis, and critical thinking

Engaging with brand owners/partners in order to present the service and guide them through the onboarding process

Candidates must:

Have 2-3 years’ experience in account support

Have full professional proficiency in the English language and communication skills, both written and verbal

Be eligible to work in Ireland

Be willing to work on a full-time basis under a hybrid modality in Cork, Ireland

An ideal Support Specialist and UX Tester would be:

Strong web research and able to grasp technical information across multiple tools

Detail-oriented with experience in working with business data

Passionate about IT and familiar with iOS and macOS

Able to work with large data-sets, identify patterns and trends and draw conclusions to recommend actions

Able to focus on project goals, multi-task and prioritize in a fast-paced work environment

Experienced in providing specialized support to customers via phone, e-mail, chat, and/or in person

Excellent presentation and negotiation skills

Comfortable working independently, as well as in small and large cross-functional teams

It would be great if you have:

University Degree in Business Analysis/Marketing or equivalent combination of education and experience

1 year of sales/marketing experience

1 year of UX testing experience

Demonstrated experience in data analysis and proven track of validating business information

More information:

Specified Purpose Contract with possibility of extension (with 6-months' probation period)

Onsite and full-time position in Cork, Ireland

Day shift from Monday to Friday

Benefit allowance

Birthday leave

10% discount on specific Company Healthcare Insurance

50% of the cost in shuttle services covered by RWS

Bike to Work scheme

If you are interested in the position and you fulfill the requirements, please hit “Apply” and complete your application.

We look forward to hearing from you, thank you!

Keywords: Data analyst jobs, Data analysis, Customer Support, Customer Service, technical support, tech support, IT jobs, UX Tester, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland, bilingual jobs