Network Administrator

Role Description:

(a) Monitoring & troubleshooting of the alerts in the following ServiceNow queues for the device

(i) Device: WAN/LAN, Wi-Fi, Radio/Microwave, Telephony, VSAT, signal checks, Servers, Virtualization, Backup / Storage, Batch; and

(ii) ServiceNow Support queue: IT Operations Center Support and IT Operations Center Support – Server;

(b) work with Major Incident management team of Company to assist in critical incident reporting and resolution as per operating procedure document(s);

(c) perform the following operational activities:

(i) respond to, and work toward resolution of, all network related outages and issues, and escalating the issue to relevant teams when resolution within the ITOC is not possible. Resolution may require higher analysis and configuration changes by ITOC tier 2 members to help support resolution;

(ii) removal/ addition of servers/interface/network devices from monitoring;

(iii) engaging providers for issue by raising ticket and coordinating to closure;

(iv) coordination with third party service providers/ site local contact during issue resolution/ escalation and part replacements;

(v) track routine maintenance activities performed by service providers;

(vi) Windows server performance, disk space issue/ disk cleanup;

(vii) add/ decommission monitoring agent in Orion tool of Company;

(viii) onboard applications, networks and systems into ITOC standards for monitoring and incident response;

(ix) restart a virtual machine (VM) or a service;

(x) VMware Hosts performance (vCheck report);

(xi) application service (stop/start) as per SOP;

(xii) ensure completeness of monitoring solution (i.e. are all devices monitored?);

(xiii) On-prem VMWare Server Appliance commissions;(xiv) daily EFS App Health Checks;

(xv) enable, disable, modify monitoring and alerting in various monitoring platforms;

(xvi) develop and update SOPs, MOPs and process documents;

(xvii) rebooting WAN network Devices (if necessary);

(xviii) generate and share weekly and monthly Supported Technology Operation Reports necessary to execute management and monitoring;

(xix) check and report on health, status and historical data of systems composed of: Switching, Routing / SDWAN, Wireless, Microwave and Radio NW;

(xx) support of Wireless LAN from access point deployment to ongoing management; and

(xxi) network devices device management, modify configure for SNMP, TACACS settings;

(d) provide recommendations for improvements in availability management;

(e) management of availability of system composed of devices like routers/ switches/ controller;

(f) participate in DR exercise as requested by the DR Team or the Application owner, where applicable and in accordance with Attachment 4.1;

(g) sites documentation audits including diagram, hardware assets, circuit id, GSG DB update, CMDB;

• (h) support the other support teams of Company for administration and Incident resolution for Tier-2 issues;(i) remote Patch deployment for network devices, routers, switches, WLC, WAAS