UX Generalist (Research & Design)

About Us

Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.

What You'll Do

Research & Strategy:

Plan and conduct qualitative and quantitative research (e.g., interviews, usability tests, surveys, diary studies, data analysis) to uncover insights.
Define user problems and behavioral patterns across different fintech user personas (e.g., consumers, SMBs, enterprise clients).
Partner with product managers and stakeholders to align research goals with product vision and business needs.
Create personas, journey maps, experience flows, and other artifacts to inform product and design strategies.
Advocate for continuous discovery and user empathy throughout the product lifecycle.

UX & Interaction Design:

Translate research insights and product goals into low- to high-fidelity wireframes, prototypes, and user flows.
Design intuitive, accessible, and scalable user interfaces for web and mobile applications.
Conduct usability testing and iterate on designs based on feedback and performance metrics.
Maintain and evolve design systems in line with brand and product guidelines.

Cross-Functional Collaboration:

Work within agile product teams and contribute to sprint planning and reviews.
Present research findings and design solutions clearly to cross-functional teams and stakeholders.
Help foster a user-centered culture across product and engineering teams.

What You'll Need

3+ years of experience as a UX Designer, UX Researcher, or UX Generalist in product teams, ideally within fintech, SaaS, or banking.
Strong portfolio showcasing both research methods and design work (from wireframes to final UI).
Proficiency with research tools (e.g., Dovetail, Maze, Lookback) and design tools (e.g., Figma, Sketch, Adobe XD).
Solid understanding of interaction design principles, accessibility standards (WCAG), and user-centered methodologies.
Strong communication and collaboration skills — able to lead discussions and influence decisions.
Familiarity with data privacy, compliance, and financial UX best practices.

Good To Have

Background working with regulated financial institutions or familiarity with compliance frameworks (e.g., GDPR, PCI-DSS).
Experience with enterprise SaaS platforms or multi-user B2B workflows.
Understanding of accessibility standards (WCAG), inclusive design, and ethical research practices.
Familiarity with design systems (e.g., Material, Tailwind UI) and component libraries.
Knowledge of product analytics tools (e.g., Mixpanel, Amplitude) and how they support UX validation.

We offer

Competitive salary
Career opportunities
Supportive and caring Leadership
A modern office in the center of Riga
A chance to work as part of a highly motivated and talented team
Referral program
Team building and Company Events
Free parking

UX Generalist (Research & Design)

Key Skills

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