Department Head – IT Applications Support

Job Title: Department Head – IT Applications

Function: Information Technology

Department: IT Applications

Reports to: Chief Digital and Information Officer (CDIO)

Role Summary

The Department Head – IT Applications is responsible for leading and managing the IT Applications function at Doha Bank. This includes overseeing application development, change management, quality assurance, and deployment. The role involves strategic planning, cross-functional collaboration, and ensuring the alignment of IT initiatives with business goals. The incumbent will drive innovation, optimize application performance, and support enterprise-wide digital transformation.

Key Responsibilities

Strategic Leadership

• Contribute to the development and execution of the IT strategy, ensuring alignment with business objectives.
• Collaborate with the CDIO on budgeting, forecasting, and performance metrics for the IT Applications function.
• Lead innovation and transformation initiatives across the bank.
• Maintain awareness of regulatory changes and ensure compliance within the IT Applications domain.
• Represent the bank at external forums to promote technology leadership.

Operational Excellence

• Develop and enforce policies and procedures for efficient IT application operations.
• Lead the creation and integration of application roadmaps with enterprise strategies.
• Oversee project lifecycles from business case development to deployment and post-launch support.
• Ensure effective change control, risk management, and stakeholder communication.
• Collaborate with business units to identify opportunities and deliver tailored IT solutions.
• Monitor performance metrics and ensure timely reporting to senior leadership.

People Management

• Lead, mentor, and develop a high-performing team.
• Support recruitment, performance management, and career development initiatives.
• Conduct regular performance reviews and ensure alignment with organizational goals.
• Promote a culture of continuous learning, accountability, and innovation.

Key Interactions

Internal:

• Strategy Team
• Business Units & Section Heads
• Product & BI Teams
• IT Department
• Subsidiaries and Overseas Branches

External:

• Regulatory Authorities
• Technology Vendors & Consultants
• Business Partners and Customers

Qualifications & Experience

Education:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Master’s degree in Management or a related discipline is preferred.

Experience:

• 13–18 years in the financial services or banking sector.
• Proven leadership in managing IT business applications.
• Strong background in software development, application lifecycle management, and digital transformation.

Technical Competencies

• Deep knowledge of banking systems, middleware, and application architecture.
• Proficiency in programming, DevSecOps, agile methodologies, and CI/CD tools.
• Strong understanding of project and change management.
• Expertise in business analysis, performance management, and IT strategy alignment.

Industry & Regulatory Knowledge

• Up-to-date with industry trends and best practices.
• Familiarity with local and international banking regulations.
• Strong grasp of IT security and compliance frameworks.

Certifications (Preferred)

• PMP, CBAP, or equivalent industry-recognized certifications.

Behavioral Competencies

• Leadership: Strategic thinking, decision-making, and performance development.
• Results Delivery: Planning, problem-solving, and analytical thinking.
• Operational Agility: Resource management, adaptability, and change navigation.
• Customer Focus: Quality commitment, customer orientation, and continuous improvement.
• Collaboration: Relationship management, communication, and influence.