SOC Engineer (Level 1)

Data Services & End-to-End Connectivity, Radio Mobile Networks Monitoring, Incident Management, Broadcasting Services Transmission Support, MPLS, SDH, DWDM Systems

Duties & Responsibilities:

• Monitor network operations within a 24/7 shift-based environment

• Receive and analyze customer incident tickets; perform initial troubleshooting and escalate as needed

• Coordinate with internal teams for resolution and track incidents until closure

• Liaise with vendors and international operators when necessary to resolve service-related issues

• Conduct root cause analysis on incidents and contribute to proactive network maintenance

• Generate standard availability and incident reports

• Ensure end-to-end follow-up and closure of trouble tickets, including detailed reporting

• Prepare root cause (RFO) and post-incident reports

• Initiate and follow through on change requests (CRs) for network modifications and ensure implementation and acceptance

• Provide support in monitoring contractual KPIs and ensuring performance targets are met

Qualifications & Experience:

• Minimum of 4 years of experience in a similar role

• Strong knowledge of mobile networks, including radio, core, and access components

• Preferred exposure to Ericsson radio and Nokia core systems

• Familiarity with telecom power systems and rectifier O&M tasks

• Experience with access systems (SDH, microwave, fiber)

• Good understanding of MPLS and IP networking concepts

• Experience in telecom network monitoring and alarm handling

• Ability to work with field-level maintenance (FLM) teams for fault troubleshooting

• Strong analytical and problem-solving skills

• Ability to perform under pressure and meet deadlines

• Clear and effective verbal and written communication

• Willingness to work extended hours and rotating shifts

• Self-driven, goal-oriented, and capable of working independently and within a team

Skills & Tools:

• Proficiency in Microsoft Office Suite

• Basic computer and IT skills