Desktop Support Specialist

Skill Set: Deskside Support Technician

Designation: Dispatch (On-Demand)

Location: Tallin , Estonia

Contract: B2B/Freelance (Contractor will be required only when needed )

Language: English & Estonian

Key Responsibilities:

1. Delivered high-touch, VIP support to senior executives, ensuring immediate resolution of critical issues with discretion and professionalism.

2. Specialized in SCCM (System Center Configuration Manager) for deploying software packages, updates, patch management, and compliance reporting across enterprise environments.

3. Managed endpoint lifecycle and device configurations using Microsoft Intune, including device provisioning, policy enforcement, and remote wipe actions.

4. Provided Level 2/3 deskside and remote support for complex hardware and software incidents, including OS repair, profile migrations, and system imaging.

5. Diagnosed and resolved escalated issues involving Active Directory, domain join failures, user authentication, and group policy troubleshooting.

6. Acted as the site lead or escalation point during major incident calls (MI), maintaining communication with cross-functional IT teams and stakeholders.

7. Maintained and enforced security compliance standards, monitored antivirus tools, and performed audits to identify and remediate non-compliance issues.

8. Supported VIP onboarding sessions, ensuring seamless setup of VPN, secure print, digital access badges, and personalized workspace configurations.

9. Performed proactive health checks on executive devices and meeting room equipment, including AV/VC systems and remote conferencing tools (e.g., Teams, Zoom).

10. Troubleshot and supported Windows OS, Office 365, network drives, remote access tools, and encrypted devices in compliance with enterprise standards.

11. Maintained documentation for SOPs, known issues, executive device configurations, and ticket resolution logs.

12. Provided smart hands support in data center/IDF environments (rack and stack, patching, hardware diagnostics) as needed.