Learning Operations Coordinator (f/m/x)

Job Description

Learning Operations Coordinator (f/m/x)

in Mars Global Services, HR Department

Location: Warsaw, City Center (Złote Tarasy building).

• Hybrid work***
  
  

Join us at Mars as a Learning Operations Coordinator and play a pivotal role in ensuring the seamless deployment of Mars U programs worldwide. As part of our global team, you will be instrumental in providing logistical and operational support across diverse regions, impacting customer satisfaction and project success. If you are a detail-oriented professional with exceptional planning skills and a knack for problem-solving, we invite you to be a part of our dynamic team.

What will be your key responsibilities?

• Execution of all administrative tasks required for the highest quality deployment and delivery of global and regional Mars U activities.
• Realization the operation processes to deliver the Leadership Colleges Demand Planning initiatives in the globe, upload necessary information on new programs in WorkDay, check the WorkDay data for accuracy, secure moderators time, pre-book necessary logistics, etc.
• Implementation of Ops Manual steps with respect of aligned actions and deadlines.
• Liaison with program internal and external facilitators, moderators and guest speakers to match the program schedule, manage the situations where back up is needed in cooperation with program managers and college representatives.
• Organize all necessary logistics for learning programs \ projects \ programs delivery including F2F Logistics & Technology set up.: book the venue \ room, order conference package, setting up the necessary technology, pre-booking the accommodation where needed.
• Ensure materials and equipment are ordered, stored, printed and shipped on time and to required standards.
• Partner with Mars U team, outside logistics \ technology vendors, internal facilitators, external facilitators, as well as participants in regard to program requirements, logistics, training materials, for successful course execution. Resolve issues in a professional manner as they arise, so all deadlines are met.
• Support learners through learning programs: send out invitations, support SDL and course preparation communications for training programs, ensuring all participants are clear on expectations and requirements for attendance, help associates with questions on program and logistics, respond to inquiries, and provide ongoing support to the learning program delivery.
• Resolve conflict situations in relations to program offering delivery, budget, cancellation fees, etc.
  
  

What are we looking for?

• University degree or equivalent, preferably in HR or related.
• Previous business experience experience in a professional environment.
• Extraordinary planning skills, pro-activity, action and results orientation, attention to detail, as well as ability to deal with ambiguity and complexity.
• Ability to identifies the problem and all relevant issues in various situations, assesses each using standard and nontraditional procedures and makes quality decisions based on factual information.
• Great analytical and reporting/ dashboards related skills.
• Fluent English.
  
  

What can you expect from Mars?

• Attractive financial conditions including Bonuses.
• We will also look after your safety and well-being by offering you rich benefits package including life insurance, Employee Assistance Program fully covered by Mars, and private medical care, MultiBenefit Program and lunch card.
• Extra savings scheme to support You in long perspective.
• Support in career building through personalized development plan.
• On-line shop with attractive discounts on our products that Your family and friend are going to love.
• Possibility to participate in volunteering initiatives during working hours.
• A modern and pet friendly office in the City Center (Zlote Tarasy building).
  
  

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.