HubMub
-
Jio

Network Firewall

Jio
India · Full-time · Director
Skills:
OEM, Network & Security products, Cisco NEXUS, Load balancer, Network Firewall, Citrix, Google Cloud Platform (GCP), FTD,

Job Description -

Technical Certification:- CCNA/CCNP/CCIE

Qualification - BE/BTech/MCA

Experience Range: 7 to 14 Years

Delivery Skills

  • Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings.
  • Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
  • Triage: Once the resolution steps are completed if the issue is still not resolved or if it's an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians.
  • Process Compliance:
  • Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process
  • Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)
  • Follow-through and execute the various Escalation Matrix (Vendor, Internal and Customer defined)
  • Maintain inventory of Network equipment's and links
  • Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
  • Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts

Key Skills

Ranked by relevance

google cloud platform firewall citrix nexus cloud gcp sla
Login to Apply
Posted
Jul 22, 2025
Type
Full-time
Level
Director
Location
Pune
Company
Jio

Industries

Telecommunications

Categories

Information Technology

Related Jobs

3 roles aligned with this opportunity

View all jobs
View Job Details
Nordwand Group - the IT & Finance Recruitment Company
Related

Senior Network Operations Engineer

2026-06-16

Full-time
Associate
Switzerland
Software Development
Information Technology
View Job Details
Terralogic
Related

Back End Developer

2026-06-18

Full-time
Mid-Senior
India
Information Technology & Services
Information Technology
View Job Details
Telia
Related

Network Solution Architect

2026-06-17

Full-time
Not Applicable
Lithuania
Telecommunications
Information Technology