Service Delivery Specialist PMS

About HRS

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

About the role

You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across Latvia. Implementing and providing support on the HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.

Requirements

• Minimum 2 years of experience in the support or installation & configuration of Hospitality PMS products, together with the associated customer training.
• Experience of working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
• Familiar with Oracle PL/SQL. Professional certification is preferable.
• Good interpersonal skills with both customers and cross-functional teams.
• Free to travel extensively and for extended periods of time.

What you will be doing

• Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region.
• Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
• Ensure familiarity with new product releases as they become available.
• Liaise with subject matter experts on client requests for enhancements and development.
• Work with the support/implementation teams to ensure service level requirements are exceeded.
• Conduct user training.
• Perform other duties as requested or as deemed appropriate by management.

Language requirements:

• Fluent in English and local language, both written and spoken

What we offer you

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.