Change Management Business Analyst - Officer

Ready for a Change?

IFDS has a unique opportunity that would suit an experienced candidate who is eager to grow into a leading Business Analyst (BA) role within our wider Change Management department.

You will be joining a team of high-performing Business Analyst experts who are responsible for supporting our clients’ requirements for changes in business processes, policies and information systems.

Location: Dublin / Hybrid. This is a hybrid role. We offer a brilliant Dublin city centre office location close to Stephen’s Green.

Required Skills & Experience

• Experience – Minimum of 5 years experience in a Business Analyst role, or equivalent operational experience working in Transfer Agency or funds industry.
• Analytical and Evaluation Skills - You will have a strong analytical skillset and be able to evaluate several potential alternatives to a given challenge. You will demonstrate strong attention to detail, problem solving skills and the ability to work across multiple systems and business units. Business Analysis and requirements gathering skills are essential for this role.
• Business Communication - You will demonstrate excellent business writing skills, especially the ability to define and communicate requirements clearly You will be comfortable interacting with and influencing multiple stakeholders and at presenting information in a succinct manner to clients and to senior audiences
• Organisational Skills – You will be self-motivated with the ability to work as an individual or part of a team, taking ownership of issues and showing determination to follow things through. You will demonstrate good prioritisation and time management skills. You will also have experience managing others.
• Applications Proficiency - You will be experienced at using MS Office suite, particularly Excel, Visio, Powerpoint Word, for business purposes. Experience with JIRA or other project tracking tools is an advantage
• Project Experience -. You will possess end to end experience of the project life-cycle, showing a good understanding of User Acceptance Testing, implementations and documentation.
  
  
  

Responsibilities

• You will be responsible for working well with multiple departments to understand requirements, scope and acceptance criteria for any Change Requests. You will also be responsible for initial analysis and providing estimates of BA time for Change Requests.
• You will be responsible for analysing new system functionalities and documenting how they will support and impact business functions. You will define mappings and business rules between “as is” and “to be” business models. You will identify and act on opportunities to improve current processes to meet changing customer requirements, to improve efficiency or to reduce risk.
• You will be responsible for working closely with developers and end users to ensure technical compatibility and user satisfaction.
• You will be responsible for drafting requirements documents, Application Support Documents, User Manuals and associated Training Materials. You will conduct walkthroughs of all documents with stakeholders, obtaining appropriate sign-off.
• You will be responsible for reporting progress to a Project Manager and escalating issues or risks that may arise.
• Management of small projects or various ad-hoc initiatives such as testing, system validations or short-notice business changes will be required.
  
  
  

Our Culture

Our employees tell us that the best part of working at IFDS is the people. Our culture is friendly, supportive, and inclusive. It is important to us that you can show up at IFDS as your whole self, safely and confidently. We are genuinely committed to ensuring that diversity, equity and inclusion are integrated into the fabric of all that we do.

We have multiple Employee Resource Groups (ERGs) that provide spaces for people to connect and share. All of our ERGs are employee-led and fully endorsed by the senior management team.

Our Business

We are a world leading Transfer Agency that delivers premium service solutions to the world’s largest financial services companies. We have offices in Ireland, Luxembourg and Canada. Our close connection to our 2 shareholders, State Street and SS&C Technology Inc, ensures our global reach and access to advanced digital software solutions for our clients.

Key Benefits Include

• 26 working days holiday plus ‘Birthday Day Off’ and a ‘Day Off to Disconnect’
• 100s of employee discounts
• Private health insurance with Ireland’s leading health care insurer
• Generous workplace pension contribution
• Bonus and employee share schemes
• Hybrid option
• Career development including financial support for relevant external education/training
  
  
  

IFDS Ireland is regulated by the Central Bank of Ireland. We are an equal opportunities employer and we are committed to fostering an inclusive and equitable workplace. We value diversity both in background, as well as skills and experience.

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Job ID: R-775623