Product Expert-Digital Payments

1. POSITION DESCRIPTION

JOB TITLE

Product Expert-Digital Payments

GRADE

SM

DEPARTMENT

Digital Banking

LOCATION

HO

TYPE OF POSITION

Full-time

REPORTS TO

Lead – Digital Payments

1. ROLE PURPOSE & OBJECTIVE

• Design roadmap and implement Digital Payment solution such as UPI and AEPS
• Responsible to roll out UPI App, UPI lite, UPI as an issuer, UPI Autopay, Merchant Solution & AEPS Product new features and business use cases
• Responsible to implement all UPI & AEPS circulars from regulatory entities

1. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

• Prepare a product vision document
• Develop Product roadmap with Business use case for all UPI and its sub product such as UPI lite, UPI Auto Pay, UPI as an issuer, UPI as an acquirer etc., and AEPS
• Build and deliver business plan around Digital Payments ie UPI and AEPS
• Develop Fintech tie ups use cases for UPI and AEPS product
• Develop Business Use case for receiving CA float along with Business

Customer (Both Internal & External)

• Adopt best UI/UX strategy while implementing Digital Payment products
• Design best intuitive journey
• Review customer usage and update/modify Customer experience for improved adoption
• Train Regional Business team on Digital products / platforms in order to communicate effectively to Customers
• Review Customer onboarding experience in region and provide inputs to Product team for enhancements.
• Review service index parameters and work with IT and payments to reduce technical declines and delay in reversing failed transactions
• Develop and implement plan to reduce Business and Technical declines
• Develop and implement customer communication strategy for new launches and enhancements in existing products

Internal Process

• Prepare and maintain Product and Policy document
• Develop and implement compliance control for Payment product
• Prepare monthly /quarterly regulatory reporting’s pertaining to Digital Payments
• Manage partner’s payments and invoice processing and contract SLA management
• Conduct vendors quarterly performance meeting
• Safe custody of contracts, policy documents, SOPs, BRDs, FSD and test cases
• Perform business testing and production sanity testing before customer launch
• 100% adherence to regulatory requirements

Innovation & Learning

• Benchmark Digital platforms and services in industry and provide inputs to Lead-Digital Payments/ HOD
• Keep up to date on new regulatory requirement on Digital Payments Product
• Analyze customer engagement strategy and implement best practices
• Participate in Digital Payments events to understand and explore new payments use cases

1. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate / Post Graduate / MBA

Experience(Years and Core Experience Type)

• 3 - 5 years in Sales / Marketing / Product management

Certifications

• Digital Banking from IIBF

Functional Skills

• Experience in Digital Payment product management
• Designing Customer engagement strategy and implementing it
• Expertise in building Payments business use case and implementing it
• Advanced Presentation & Excel skills
• Qualitative and Quantitative research and analytics to drive actionable insights

Competencies

• He/she should possess soft skills such as interpersonal skills, communication, numeric and analytical skills, logical reasoning, and an in-depth understanding of sales and customer relationships.
• Driving Innovation
• Facilitating Change

1. KEY INTERACTIONS

EXTERNAL

• IT
• Marketing, legal, Finance, SQ
• Regional Business Team & Branches
• Risk, compliance and Infosec Team
• Vertical heads within Digital Banking Department
• Regional and Corporate Product Team
• Partners / Service Providers