Onsite IT Support Engineer

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

This position is for an Onsite IT Support Engineer at one of our client sites, where you will play a crucial role in ensuring the seamless operation of the client’s IT systems. You will contribute to the reliable technology infrastructure that enhances a state-of-the-art user experience. Your responsibilities will include addressing complex technical issues across hardware, software, cloud (Google Workspace, Office 365), and network (Cisco/Meraki) environments, ensuring minimal downtime for users.

Day-To-Day Responsibilities:

- Incident Resolution:

- Manage and resolve complex technical support tickets, particularly in Google Workspace, Office 365, and Cisco/Meraki environments.

- Troubleshoot software, hardware, and network-related issues, including VLANs, Cisco IOS, and wireless configurations.

- Perform root cause analysis for recurring problems and implement permanent solutions.

- Escalate unresolved issues to 3rd line support or external vendors when necessary.

- Network Infrastructure Configuration:

- Configure and troubleshoot network infrastructure, including Cisco/Meraki devices, VLANs, and wireless systems.

- Ensure smooth network operations by managing and updating Cisco IOS and other network systems.

- DevOps & SysOps:

- Support DevOps and SysOps processes, aiding in system automation and infrastructure as code (IAC) practices.

- Integrate automated deployment and monitoring tools into the IT infrastructure.

- Programming & Scripting:

- Use basic scripting skills (Python, Powershell, etc.) to automate routine tasks or solve system issues efficiently.

- Develop scripts to optimize workflows and resolve technical problems.

- System Maintenance & Monitoring:

- Proactively monitor IT systems and networks to prevent issues from affecting users.

- Maintain and upgrade the IT infrastructure, including Google Workspace, Office 365, and network services, with regular backups and updates.

- Ensure system security and stability through regular patches and maintenance.

- User Support & Training:

- Provide end-user support for issues related to Google Workspace, Office 365, network infrastructure, and other systems.

- Help users optimize workflows within both cloud platforms and provide technical guidance and training as needed.

- Collaboration & Communication:

- Collaborate with other IT teams and departments to resolve cross-platform issues efficiently.

- Provide updates and reports on ongoing incidents, system changes, and recommendations to management.

- Stay informed on new industry developments in Google Workspace, Office 365, Cisco/Meraki, and DevOps/SysOps technologies.

WHAT WE’RE LOOKING FOR

Educational and Experaince Requirements:

- Excellent problem-solving abilities and attention to detail.

- Ability to prioritize and manage multiple tasks efficiently.

- Customer-focused attitude with a commitment to high-quality service delivery.

- Expertise in Google Workspace and Office 365 administration.

- Experience with Cisco/Meraki network infrastructure, including VLANs, Cisco IOS, and wireless configurations.

- Familiarity with DevOps and SysOps processes and tools.

- Basic programming/scripting experience, such as Python, Powershell, or similar tools.

- Strong understanding of network troubleshooting (TCP/IP, DNS, DHCP, VPN).

- Proficiency with Windows and/or Linux operating systems, and Active Directory.

- 2+ years of experience in IT support, with exposure to Google Workspace, Office 365, and network infrastructure (Cisco/Meraki).

- Familiarity with scripting, automation, and DevOps practices.

- Experience supporting IT infrastructure in a hybrid cloud environment.

- Degree in Information Technology, Computer Science, or a related field (preferred but not essential).

- Certifications such as Google Workspace Administrator, Microsoft 365 Certified, Cisco CCNA, CompTIA A+, or ITIL are desirable.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.