Technical Product Owner

The Technical Product Owner (TPO) integrates product ownership with technical project management to oversee large-scale infrastructure and automation initiatives. The TPO manages complex projects within an enterprise environment, ensuring successful delivery through thorough planning, execution, and stakeholder management.

The TPO ensures the backlog is groomed and aligned with stakeholder and customer needs, utilizing rigorous methods to balance evolving, competing needs with limited resources.

The TPO will work closely with a team consisting of Product Managers, Software Engineers, and Test Engineers. The TPO must be able to analyze, compose, and communicate effective User Stories and Acceptance Criteria. This is a key role within the Product Management team, working with multiple internal and external stakeholders to connect and create complete solutions.

This hybrid role requires flexibility to provide functions common to both Project Manager and Product Owner roles.

Core Responsibilities

• Lead and execute Agile ceremonies for complex technical projects across multiple teams, ensuring alignment with organizational objectives and successful delivery within scope, budget, and timeline constraints
• Manage feature intake, backlog, and sprint execution using Agile methodologies
• Review and approve organizational deliveries via acceptance criteria, demos, and UAT
• Develop and maintain comprehensive project plans, including work breakdown structures, resource allocation, risk assessments, dependency mapping, and detailed timelines for multiple concurrent initiatives
• Create and distribute clear project documentation, including status reports, risk registers, meeting minutes, and executive summaries for executive leadership review
• Drive cross-functional collaboration between technical teams, business units, and external vendors while removing obstacles to project success
• Lead and collaborate on refining technical direction
• Establish project metrics, tracking systems, and reporting mechanisms
• Handle cross-team dependencies and stakeholder relationships
• Oversee technical documentation and acceptance criteria
• Promote Agile adoption within the organization
• Serve as a voice of customers on new or already existing products
• Highlight product features in a manner understandable to development teams
• Plan, track, and coordinate tasks required to meet deliverables

Qualifications

Requirements

• 5+ years of technical project management experience in enterprise settings
• Bachelor's degree in business, engineering, or computer science
• PMP and Agile certifications preferred
• Highly proficient in Agile tools (Jira, Confluence) and methodologies
• Strong technical background in software development and infrastructure, with ability to understand technical concepts and drive technical direction
• Proven experience managing complex, multi-stakeholder projects
• Excellent verbal and written communication with attention to detail, and superior time management.

Ideal Experience

• Contact center infrastructure management experience
• Technical experience with Azure Cloud, Five9, e911
• Cloud migration and infrastructure automation
• Enterprise-scale program management
• Digital transformation at Fortune 500 companies
• Contact center and unified communications
• Infrastructure operations with strict SLAs