Technical Support Engineer ( Crypto start-up )

We're seeking a highly skilled Technical Support Engineer to join our innovative team in the Web3 space. As a key member of our team, you'll ensure seamless technical operations and deliver exceptional support to our clients' end-users.

Key Responsibilities

• End-User Support: Provide timely and efficient technical support, resolving customer issues with clarity and precision. Automate support requests where possible.
• Issue Resolution: Troubleshoot and resolve technical issues within our payments pipeline, identifying root causes and implementing fixes.
• Data Jobs: Execute and monitor data jobs, ensuring timely and accurate processing, and address any issues that arise.
• Technical Support: Leverage your technical expertise in Typescript, SQL, and Web3 technologies to provide top-notch support.
• Collaboration: Work closely with our engineering team to implement improvements and maintain high operational standards.

Requirements

• Experience: 2-4 years in technical support or software engineering, with demonstrated ability to handle on-call and technical issues.
• Technical Skills: Proficiency in Typescript and SQL, ability to create data-driven insights, basic knowledge of Cloud infrastructure, and understanding of cryptocurrency and Web3 technologies.
• Problem-Solving: Strong analytical and troubleshooting skills with attention to detail.
• Customer Empathy: Exceptional understanding of customer needs and ability to communicate technical information clearly.
• Communication: Excellent verbal and written communication skills.
• Team Player: Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications

• Blockchain Experience: Experience working in the blockchain or cryptocurrency space.
• Payments Systems: Knowledge of payments systems and pipelines.
• Data Job Management: Familiarity with data job management and monitoring tools.