IP Support Engineer - Internship Program

Job Description

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

The IP Support team at Nokia is dedicated to offering exceptional support for our customers' IP Networks. We work tirelessly to ensure smooth and efficient operation of their network systems. Constantly striving for improvement and enhancement, our team aims to deliver the best possible support to our valued customers. As an IP Network Engineer, you will play a crucial role in our team by providing critical support to our global IP Networks customers. Your contribution will be vital in enabling us to offer excellent service and support to our customers.

What The Internship Looks Like

• Making part of a young and talented company that supports worldwide customers.
• The opportunity to work in a global team with the best professionals in the field in a world-class environment.
• Nokia offers an excellent opportunity for an engineer to develop in a Leading IP vendor company surrounded by talented people.
• IP Certification is a plus, and Nokia encourages and supports you to achieve it.
• After the Internship conclusion, a real opportunity to join the Nokia IP Support Engineers team as Nokia Engineer with a Permanent contract.
  
  

Duration: 12 months

Target start date: November 15, 2024

Location: Hybrid in Lisbon, Portugal

How You Will Contribute And What You Will Learn

We are looking for motivated and self-learning individuals who have the initiative to learn about complex IP networks.

As part of the team, you will:

• Work towards achieving SRC IP certifications to become an expert in IP networks.
• Provide quality support to our customers to ensure they have the best experience with our products and services.
  
  

This IP Support Engineer - Internship Program role at Nokia offers a great learning opportunity for individuals who are passionate about the field of IP networks and are looking for a chance to gain hands-on experience in providing quality support to customers. Join our team and enhance your knowledge and skills in this exciting and constantly evolving industry.

Key Skills And Experience

• Master's or Bachelor's degree in Telecommunications, Networks or Computer Engineering or similar.
• Willing to work in a global company with many people and cultures.
• Ability to learn and work independently.
• Presentation & communication skills
• Good communication skills in English
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.