Onboarding Specialist

Your role would include the following Responsibilities:

• serving as the primary point of contact for the Swaper customers which includes, but is not limited to:
• managing relations with Swaper customers by acknowledging and resolving customer enquiries via emails, phone or chat;
• executing company Know Your Customer and AML procedures;
• processing transactions of customers;
• assist customers on registration process and continually assessing, documenting, and analysing customer progress toward stated goals and results;
• perform KYC, CDD, EDD checks on customers, collect and verify relevant documentation;
• perform customer’s offboarding procedures;
• Keeping records of customer interactions, transactions, comments and complaints;
• maintain relationships and being the key contact with affiliates and marketing partners;
• keep customers up to date about any new features Swaper incorporates by writing stories for our company blog and sending marketing emails;
• managing social media platforms (Facebook, LinkedIn etc);
• taking on more responsibilities within the wider business as you progress with your career.

Skills and experience that will help you to succeed:

• At least secondary education or incomplete higher education (major in finance, economics, communications, business administration or related disciplines preferred)
• have at least 2-years working experience in customer support-related or similar roles (previous experience in finance and/or investment knowledge is considered a plus)
• Any Certifications in AML such as Certified Anti Money Laundering Specialist would be an advantage.
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• strong consulting, problem-solving, and project management skills
• excellent communication skills with the ability to identify and provide solutions
• have a good analytical and systematic thinking ability
• proficiency in English and Estonian is a must, other languages such as German, Spanish would be considered as an advantage
• willingness as well as passion to help people and improve the investor experience
• good Excel skills
• must have a demonstrated ability to work with executives and be comfortable working in an unstructured environment
• superior writing and communication skills are required
• Familiarity with KYC, CDD, EDD, sanctions screening, and transaction monitoring processes.
• General knowledges in the field of personal data protection.
• Integrity and high ethical standards in handling sensitive and confidential information.

 What you can expect at Swaper:

• supportive small team
• dynamic workplace in the centre of Tallinn in a modern working space
• grow your investing knowledge
• ability to plan your own work and make decisions
• unique experience working in and developing fast-growing Fintech company

Benefits:

• Work in Tallinn office with opportunity for partly remote work
• Competitive remuneration package + benefits and perks
• Free fruits, drinks, and other treats
• Free gym and sauna at the office
• Ability to grow in personal finance, P2P and investing world
• Opportunity to develop professionally and move up internally while the company grows
• Work with a small, distributed team in Tallinn office
• A supportive environment where the hands-on approach is highly appreciated
• No bureaucracy - you have the chance to create, innovate and make impactful decisions

If you have a professional and hard-working growth mindset, and if you embrace being challenged professionally - then look no further and apply to join the experienced team across P2P lending and finance!