Customer Project Manager

Job Description

As a Customer Project Manager within our CNS Market Services Europe Program Management Team at Nokia, you will play a pivotal role in delivering projects that drive the transition to cloud-native software for our telecommunications customers. You’ll lead project initiatives from inception to completion, ensuring success in scope, budget, and quality while fostering strong relationships with external customers and internal stakeholders. You'll work alongside a dynamic team of professionals, including Business Delivery Managers, Solutions Architects, and Engineering teams, in a collaborative and inclusive environment that encourages innovation. Expect a fast-paced workplace where challenges are met with creativity and teamwork, and where your contributions will directly impact our mission to redefine connectivity through cutting-edge technology. Join us in shaping the future of communication services in Europe!

How You Will Contribute And What You Will Learn

• Deliver telecommunication projects and programs on time, within scope and budget while meeting quality standards.
• Lead cross-functional teams, coordinating efforts among internal stakeholders and external partners to ensure project success.
• Maintain strong customer relationships, ensuring satisfaction and addressing any project-related concerns proactively.
• Oversee project planning, risk management, and resource allocation, ensuring clear communication of progress and roadblocks.
• Facilitate project status meetings and reviews, ensuring transparency and collaboration across all levels of the organization.
• Drive financial management efforts, including budget tracking, forecasting, and reporting on project performance.
• Identify opportunities for upselling and cross-selling during project execution to enhance business value.
• Ensure compliance with organizational policies and best practices, maintaining high standards in project documentation and reporting.
  
  

Key Skills And Experience

You have:

• 10+ years of Telco/IT Cloud experience managing projects independently.
• Strong communication skills with cross-cultural awareness.
• Expertise in budget management and financial forecasting.
• Understanding of change impacts on scope, cost, and risk management.
• Fluency in English with the capability to travel (20%).
  
  

It would be nice if you also had:

• Experience in 5G and foreign Cloud as a Service (fCaaS) projects.
• PMI/PMP certification.
• Proven ability to influence stakeholders and prioritize in stressful situations.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.