HR & Client Service Senior Generalist

IQ Solutions is currently hiring a "HR & Client Service Senior Generalist (m/d/f)" for one of its clients based in Luxembourg.

About The Role

The HR & Client Service Senior Generalist will act as a key liaison between our consultants, clients, and internal teams, ensuring smooth HR operations and exceptional client service delivery. This hybrid role blends hands-on HR management with proactive client relationship management, networking, and market engagement to support business growth and consultant satisfaction.

Key Responsibilities

Human Resources (HR)

• Manage the full employee lifecycle for consultants and internal staff (onboarding, probation, performance management, offboarding).
• Coordinate recruitment processes in collaboration with hiring managers, including sourcing, screening, and interviewing candidates.
• Ensure compliance with Luxembourg labor laws, employment contracts, and company policies.
• Oversee payroll inputs, benefits administration, and HRIS data accuracy.
• Support talent development initiatives, training plans, and career progression.
• Handle employee relations cases, ensuring prompt resolution and adherence to company values.

Client Service & Relationship Management

• Serve as the primary point of contact for assigned client accounts, ensuring satisfaction and retention.
• Build and maintain strong relationships with key client stakeholders, understanding their business needs and anticipating future requirements.
• Conduct regular client meetings and check-ins, both in-person and virtually, to strengthen trust and ensure service alignment.
• Proactively identify opportunities to expand services with existing clients, in collaboration with the Business Development team.
• Provide clients with market intelligence on talent availability, trends, and competitive insights.
• Support client onboarding of consultants, ensuring contractual and logistical requirements are met.

Client Networking & Market Presence

• Actively participate in industry events, professional networking sessions, and client-hosted gatherings to represent the company and foster new connections.
• Maintain a high level of visibility within the client and industry community, acting as an ambassador for the company’s brand and services.
• Develop and nurture a personal network of client and candidate contacts to support talent sourcing and market intelligence.
• Collaborate with marketing on thought leadership initiatives, case studies, and client-focused events.
• Track and document all networking activities in the company’s CRM to ensure follow-up and relationship continuity.

Operations & Process Improvement

• Contribute to HR and client service process optimization.
• Monitor KPIs related to consultant retention, client satisfaction, and HR service delivery.
• Participate in strategic initiatives aimed at enhancing service quality and operational efficiency.

Profile

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• At least 8+ years’ experience in HR and/or client service, preferably within consulting, staffing, or professional services.
• Strong knowledge of Luxembourg labor law and employment regulations.
• Demonstrated ability to develop and maintain professional networks within the business community.
• HRIS and payroll administration experience is a plus.
• Excellent interpersonal and communication skills (written and verbal).
• Skilled at networking, building rapport, and influencing decision-makers.
• High level of organization and attention to detail.
• Ability to work independently and manage multiple priorities.
• Proactive, commercially minded, and results-oriented.
• Fluency in English and French; additional languages are an asset.

About us

Founded by former EY partners in 2002, IQ Solutions is a leading Luxembourg consultancy with 20 years' experience providing expert solutions to European clients and our global team seamlessly integrates into client work environments. We are an equal opportunity employer as we aim celebrating diversity and are committed to creating an inclusive environment for all employees.

What We Offer

• A dynamic and collaborative work environment,
• Opportunities for professional growth and development,
• Competitive compensation and benefits package,
• The chance to make a significant impact in a leading organization and to become one of our ambassadors.

Contribute to our successful Team

If you are passionate about human resources and client service, and are ready to take your career to the next level, we invite you to apply or contact us at [email protected]. Your application will remain confidential.

GDPR

IQS will collect all personal data from candidates as part of the recruitment process. The personal data will be processed in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), (Enforcement date: 25 May 2018). We will process the data with the candidates consent or on the basis of the employment contract. The personal data will only be processed based on one of the possible legal basis (as per Art. 6 of the GDPR). Personal data will not be retained for more than required by the GDPR or by applicable Luxembourg laws.