Sales Associate

ROLE SUMMARY

The role is responsible for achieving set sales targets through effective sales techniques and excellent customer service, thereby promoting the Company and brand. The individual must be proficient in identifying customer needs and demonstrating in-depth product knowledge to drive sales targets in line with Company policies and guidelines.

ROLE PROFILE

• Take full ownership of customer service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional customer experience.
• Ensure customer concerns are addressed promptly and professionally, escalating to the Store Manager when necessary.
• Recommend, select, and help locate or obtain merchandise based on customer needs from other Majid Al Futtaim Fashion brands and stores if not available in-store.
• Achieve set sales targets and explore creative ways to exceed them, keeping the customer in mind.
• Maintain awareness and understanding of the product range and current in-store promotions, sharing the information with customers to encourage sales.
• Ensure store standards are upheld at all times, supporting with in-store tasks including, but not limited to, cleanliness, tidiness, and replenishment.
• Comply with all store security policies and regulations, minimizing exposure to stock loss.
• Open and close cash registers at the start or end of the business day, performing tasks such as counting money, separating charge slips and vouchers, balancing cash drawers, and making deposits.

REQUIREMENTS

• High school certificate
• 1–2 years of industry experience
• English language proficiency (mandatory)
• Excellent communication skills