UI/UX & Product Experience Specialist

About the Role:

We are looking for a dynamic professional with 5–6 years of experience in UI/UX design, creative content development, communications, and product operations. The ideal candidate will bring hands-on expertise in designing engaging user experiences, creating impactful content, and supporting digital product management within a large, cross-functional organization.

Key Responsibilities:

Experience Design (UI/UX)

• Conduct user research and develop user personas in collaboration with IT partners, Value Teams, and end users.
• Validate user personas with stakeholders to ensure user-centric design practices.
• Plan and conduct usability testing, analyze findings, and implement iterative improvements.
• Create user flows, wireframes, prototypes, and interactive designs aligned with product goals.
• Design intuitive and accessible interface elements consistent with brand guidelines.
• Maintain and update brand style guides and design standards across digital platforms (e.g., CTO Portal, AI Hub).

Creative Content

• Translate campaign requirements into engaging visual designs and video edits.
• Develop static and motion graphics for campaigns across digital and offline channels.
• Create visuals for presentations, email announcements, SharePoint content, and digital banners in line with corporate brand guidelines.
• Support creative video editing, including layering, effects, and audio integration.
• Develop reusable design templates (e.g., slide decks) to support ongoing business needs.

Communications

• Draft compelling content for internal communication channels, including posts, newsletters, memos, and presentations.
• Develop campaign communication plans to drive awareness and engagement.
• Manage editorial calendars and track campaign milestones to ensure timely delivery.
• Contribute to communication playbooks and toolkits to support change management initiatives.

Product Management, Operations & Analytics

• Support user-centric product development and contribute to communication strategies for digital tools.
• Collaborate with cross-functional teams to deliver features aligned with business priorities.
• Assist in managing product roadmaps and operations for platforms like the CTO Portal and AI Hub.
• Support analytics and experimentation strategies using tools such as Google Analytics 4, Hotjar, and Power BI.
• Conduct A/B and multivariate testing to improve adoption, engagement, and overall user experience.

Desired Skills & Experience

• 5–6 years of professional experience in UI/UX design, content creation, communications, or product operations.
• Strong portfolio showcasing design work (wireframes, prototypes, campaigns, visual assets).
• Hands-on experience with design tools (e.g., Figma, Adobe Creative Suite) and analytics platforms.
• Excellent communication and storytelling skills for business audiences.
• Ability to manage multiple projects and collaborate across diverse teams.
• Strong problem-solving skills with a user-focused mindset.