Customer Project Manager for Ukraine

Job Description

The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.

How You Will Contribute And What You Will Learn

• Manages customer programs or projects within a defined product or service scope for medium to large, complex contracts with moderate to high risk.
• Ensures full alignment with Nokia methodologies, operational guidelines, and best practices.
• Oversees project planning, execution, and financial forecasting, ensuring cost, scope, schedule, and quality (CSSQ) objectives are met.
• Leads contract execution, risk management, and change control processes while ensuring smooth transitions between sales, delivery, and support.
• Acts as the primary customer interface, addressing concerns, driving quality improvements, and identifying opportunities for contract expansion.
• Monitors and controls project performance through KPIs, ensures accurate data management, and leads the project team effectively.
• Supports decision-making on delivery approaches and operational processes while ensuring compliance with contractual obligations.
• Completes project closure or handover activities, including lessons learned and post-calculations, to drive continuous improvement.
  
  

Key Skills And Experience

• Strong customer relationship management skills & Excellent communication and interpersonal skills
• Ability to understand and analyze customer needs
• Knowledge of Nokia products and services
• Ability to coordinate and manage multiple stakeholders
• Experience in contract management and renewal
• Languages: English, Russian (mandatory) Armenian (nice to have)
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

In Mobile Networks , our ambition is to become the trusted partner of choice for Communications Service Providers (CSPs), as well as for non-CSP entities in sectors like utilities, transportation, public services, and defense. We strive to deliver unbeatable customer experiences in wireless connectivity.